Ally and Your Career

Ally Financial only succeeds when its people do - and that’s more than some cliché people put on job postings. We live this stuff! We see our people as, well, people - with interests, families, friends, dreams, and causes that are all important to them. Our focus is on the health and safety of our teammates as well as work-life balance and diversity and inclusion. From generous benefits to a variety of employee resource groups, we strive to build paths that encourage employees to stretch themselves professionally. We want to help you grow, develop, and learn new things. You’re constantly evolving, so shouldn’t your opportunities be, too?

Work Schedule: Ally designates roles as (1) fully on-site, (2) hybrid, or (3) fully remote. Hybrid roles are generally expected to be in the office a certain number of days per week as indicated by your manager. Your hiring manager will discuss this role's specific work requirements with you during the hiring process. All work requirements are subject to change at any time based on leader discretion and/or business need.

The Opportunity

In office role with hybrid schedule. Ally work locations are Lewisville TX and Charlotte NC

As the Director of Bank Fraud Investigations, you will have the opportunity to shape and lead a best-in-class fraud investigation and recovery program within a dynamic and evolving environment. This role is essential in protecting our customers and Ally by Doing it Right, driving strategic fraud remediation and recovery efforts.

You will lead a team of fraud investigation professionals, ensuring thorough, efficient, and compliance investigations while fostering a culture of integrity and continuous growth. With your expertise in Suspicious Activity Report (SAR) compliance, fraud operations, and recovery strategies, you will enhance our investigative capabilities and maximize financial recovery.

This is a high-impact leadership role where you will drive transformation, implement innovative fraud-fighting strategies, and collaborate cross-functionally to strengthen our fraud defenses. If you thrive in a fast-paced environment, enjoy leading through change, and are passionate about developing people and processes, this is the opportunity for you!

The Work Itself

Investigations Leadership: oversee fraud investigations with a focus on efficiency, accuracy and compliance. Ensure cases are handled with the highest level of integrity and professionalism.
Regulatory Compliance: Maintain deep expertise in SAR compliance and ensure adherence to al regulatory requirements, industry standards and internal policies.
Recovery & Dispute Program Development: Establish and mature a fraud recovery and dispute program, optimizing processing for maximizing financial recovery and minimizing losses.
Fraud Operations Management: Maintain appropriate oversight routines for managers and associates across fraud investigations, ensuring consistency in investigative processes, risk assessments, and decision-making. Leverage data and analytics to enhance fraud remediation while continuously optimizing operational effectiveness.
Change Management & Transformation: Drive continuous improvement through transformation initiatives, process optimization, and the implementation of emerging technologies and best practices.
Strategic Partnerships: Collaborate cross-functionally with risk, compliance, legal and technology to strengthen fraud investigation frameworks.
Stakeholder Engagement: Communicate key fraud trends, risks, and investigation outcomes to senior leadership and external partners as necessary.

Skills

The Skills You Bring

Minimum Qualifications

9+ years of relevant experience or equivalent combination of education and experience
High school Diploma or GED equivalent

Preferred Qualifications

7+ years' experience in the Financial Crimes / Bank Fraud Investigations with strong fraud regulatory acumen (10+ is highly preferred)
Expert level understanding of SAR compliance and fraud-related regulatory requirements
Strong background in fraud operations including process development, fraud strategy, and risk mitigation
Proven experience maturing fraud recovery programs with measurable success.
Demonstrated ability to lead high-performing teams, develop talent, and build a strong culture of integrity and accountability.
Leader in change management and transformation, with a track record of driving organizational improvements.
Strong communication and stakeholder management abilities
Bachelor's Degree preferred.

How We'll Have Your Back

Ally's compensation program offers market-competitive base pay and pay-for-performance incentives (bonuses) based on achieving personal and company goals. Our Total Rewards program includes industry-leading compensation and benefits plus additional incentives that are designed to meet your needs and those of your family so you can get the most out of your career and your life, including:

Time Away: Program starts at 20 paid time off days in addition to 11 paid holidays and 8 hours of volunteer time off yearly (time off days are prorated based on start date and program varies based on full or part-time status and management level).
Planning for the Future: plan for the near and long term with an industry-leading 401K retirement savings plan with matching and company contributions, student loan pay downs and 529 educational save up assistance programs, tuition reimbursement, employee stock purchase plan, and financial learning center and financial coach access.
Supporting your Health & Well-being: flexible health and insurance options including medical, dental and vision, employee, spouse and child life insurance, short- and long-term disability, pre-tax Health Savings Account with employer contributions, Healthcare FSA, critical illness, accident & hospital indemnity insurance, and a total well-being program that helps you and your family stay on track physically, socially, emotionally, and financially.
Building a Family: adoption, surrogacy and fertility assistance as well as paid parental and caregiver leave, Dependent Day Care FSA back-up child and adult/elder care days and childcare discounts.
Work-Life Integration: other benefits including Mentally Fit Employee Assistance Program, subsidized and discounted Weight Watchers® program and other employee discount programs.
Other compensations: depending on the role for which you are considered, you may be eligible for travel allowances, relocation assistance, a signing bonus and/or equity.
To view more detailed information about Ally’s Total Rewards, please visit this link: https://www.ally.com/content/dam/pdf/corporate/ally-total-rewards-snapshot.pdf

Who We Are:

Ally Financial is a customer-centric, leading digital financial services company with passionate customer service and innovative financial solutions. We are relentlessly focused on "Doing it Right" and being a trusted financial-services provider to our consumer, commercial, and corporate customers. For more information, visit www.ally.com.

Ally is an equal opportunity employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to age, race, color, sex, religion, national origin, disability, sexual orientation, gender identity or expression, pregnancy status, marital status, military or veteran status, genetic disposition or any other reason protected by law.

We are committed to working with and providing reasonable accommodation to applicants with physical or mental disabilities. For accommodation requests, email us at hrpolicy@ally.com. Ally will not discriminate against any qualified individual who is capable of performing the essential functions of the job with or without reasonable accommodation.

Base Pay Range: $125000 - $190000 USD

An individual's position in the range is determined by the specific role, the scope and responsibilities of the role, work experience, education, certification(s), training, and additional qualifications. We review internal pay, the competitive market, and business environment prior to extending an offer.

Incentive Compensation: This position is eligible to participate in our annual incentive plan.

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Director - Bank Fraud Investigations