Boingo is looking for a senior technology leader to unify corporate IT operations and Information Security under one executive function within Engineering. This is a critical leadership role for a company that operates secure, high-performance networks in airports, transit hubs, military bases, stadiums, and commercial properties — and that depends on a modern, compliant, and automated corporate technology foundation to support that mission.

Beyond internal corporate IT and security, Boingo is also building and delivering security products and services for the venues where we operate. Across military installations, airports, transit systems, stadiums, and other large-scale environments, security is becoming an essential part of the DAS, private network, and Wi-Fi solutions we design, deploy, and manage. Boingo is actively developing a venue-focused security offering, supported by the product team and delivered in close partnership with Security, Engineering, and Network Operations. This leader will help ensure our internal security organization is strong enough to support both enterprise compliance and this growing customer-facing security business.

In this role, you’ll provide strategic director to the teams that keep employees productive and the teams that keep Boingo secure, including the Security Compliance, GRC, Cybersecurity, and Corporate IT. You’ll collaborate with Engineering, Network Operations, Product, Legal, HR, Finance, and Operations.

You should have deep experience operating mixed enterprise environments spanning Microsoft 365 / Entra ID, Google Workspace, and Mac and Windows endpoints, while building and maturing programs aligned to NIST, GRC, and SOC 2. The ideal candidate understands how to scale security beyond the corporate perimeter — supporting secure network deployments and security product offerings in complex, multi-tenant venue environments. You thrive at the intersection of security, compliance, product delivery, and practical IT operations, and know how to build high-performing teams that automate instead of relying on manual ticket-driven workflows.

Responsibilities

IT Operations & Corporate Technology

Lead corporate IT operations through the IT Manager, ensuring reliable service delivery for employees, contractors, and partners
Own the corporate technology stack, including Microsoft 365, Entra ID, Google Workspace, endpoint management, SaaS provisioning, and corporate network, and access services
Drive automation of identity, access, device lifecycle, and workforce onboarding / offboarding in partnership with HR, Legal, and Engineering
Establish IT service levels, operational metrics, and executive dashboards for availability, risk, compliance, and automation coverage
Manage vendor relationships, licensing, and contracts for corporate IT and security tooling

Security, GRC & Compliance

Provide executive leadership over Information Security, including GRC and Cybersecurity functions
Own and mature Boingo's GRC program, including risk register management, control mapping, evidence collection, and audit readiness
Maintain alignment with NIST, SOC 2, and applicable regulatory and contractual obligations
Partner with Legal, HR, Finance, and Engineering on policy development, vendor security, incident response, and risk acceptance
Ensure security architecture, IAM/PAM, vulnerability management, logging, monitoring, and endpoint security programs operate effectively across the enterprise

Venue Security Product & Network Security

Partner with Product, Engineering, and Network Operations to support the development and delivery of Boingo's venue security offering
Ensure security requirements are embedded into DAS, private network, and Wi-Fi network designs, deployments, and ongoing operations for customer venues
Align internal security standards, controls, and operational practices with the security capabilities Boingo delivers to airports, transit systems, military bases, stadiums, and other large-scale environments
Support go-to-market, customer, and operational readiness for venue security products and services
Serve as a senior security voice in cross-functional discussions involving network architecture, product roadmap, deployment, and customer support

Leadership & Strategy

Build, mentor, and retain a high-performing leadership team across IT and Security
Define annual IT & Security strategy, roadmap, and budget in alignment with Engineering and company objectives
Unify IT operations and security into a single control plane for identity, devices, and access
Serve as escalation point for major incidents, audit findings, control gaps, and operational outages
Represent IT & Security in executive forums, audit activities, customer security reviews, and cross-functional governance

Requirements

15+ years of experience in information technology, information security, or infrastructure leadership, with 8+ years in people management and 5+ years at director level or above
Proven success leading both IT operations and security, and GRC functions, or equivalently large infrastructure and compliance organizations
Deep working knowledge of NIST cybersecurity frameworks, GRC program operation, and SOC 2 audit readiness
Hands-on executive experience operating a multi-platform enterprise, including:
- Microsoft 365, Entra ID, Intune, and Conditional Access
- Google Workspace and Google Admin
- Mixed Mac and Windows endpoint environments (Jamf, Intune, or equivalent MDM)
- Corporate networking, VPN, Zero Trust access, and SaaS identity integration
Experience applying security controls and governance in complex network or multi-site operational environments; experience in telecommunications, venue, or service-provider environments strongly preferred
Experience partnering with product, engineering, and network teams to deliver secure services or security-enabled offerings to customers
Experience with SIEM, EDR, IAM/PAM, vulnerability management, and GRC platforms (e.g., ZenGRC or equivalent)
Demonstrated ability to partner with Engineering on secure architecture, cloud platform security, and remediation of audit or scan findings
Strong executive communication skills; comfortable presenting to senior leadership, auditors, customers, and business stakeholders
Track record of building automation-first IT organizations that reduce manual touchpoints and improve compliance posture
Proven ability to operate effectively within a matrixed organizational structure
Bachelor's degree in Information Systems, Computer Science, Cybersecurity, or equivalent experience

Preferred

Master's degree
CISSP, CISM, CISA, CRISC, or equivalent certifications
Experience in telecommunications, SaaS, or regulated industries
Familiarity with ISO 27001, PCI DSS, CCPA, GDPR, or customer-driven security frameworks
Experience supporting security in DAS, Wi-Fi, private network, or carrier, venue network environments
Background supporting federal, DoD, transit, aviation, or other highly regulated venue customers
Experience leading Google Workspace migration or role-based collaboration platform segmentation

Meet Boingo – named among the Best Places to Work!

Boingo Wireless simplifies complex wireless challenges to connect people, businesses, and things. Our vast footprint of Wi-Fi and cellular networks reaches more than a billion consumers annually. From airports and stadiums to military bases, Boingo helps folks stay connected to the people and things they love.

Our team is creative, collaborative, and on the leading edge of technology. There is no doubt the "secret sauce" to Boingo's success is our incredible team and culture. We take pride in having fun and building awesome products.

We offer a generous benefits package including health, dental, vision, 401(k) match, annual bonus plan, unlimited vacation, paid parental leave, tuition reimbursement, and more! Boingo's headquarters are steps from The Star District, offering 35 shops, restaurants, and specialty services.

We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender, gender identity, sexual orientation, age, disability or veteran status.

Boingo Wireless

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