Location: Atlanta, Miami, or Dallas

About Citi Trends

Citi Trends is a leading off-price value retailer of apparel, accessories, and home trends, operating nearly 600 stores nationwide. We are committed to protecting our people, product, and profits while fostering a safe, inclusive, and accountable workplace culture.

Position Summary

The Regional Loss Prevention Manager partners closely with Store Operations, Field Leadership, Distribution Centers, and Human Resources to create and sustain a culture of safety, security, and compliance across assigned locations. This role is responsible for identifying risk, conducting investigations, reducing shrink, and influencing behavior through training, accountability, and data-driven insights.

In addition to day-to-day loss prevention execution, this role provides strategic leadership by contributing to enterprise loss prevention initiatives, supporting change management efforts, and reinforcing a positive, ethical work environment.

Key Responsibilities

Loss Prevention & Investigations

Coordinate and conduct investigations involving loss of company assets using exception reporting, surveillance, and field research.
Interview associates as part of investigations; manage follow-up actions including prosecution and restitution when applicable.
Partner with Store Operations, Distribution Center Operations, and HR throughout investigations.
Investigate and provide remediation support to stores with inventory shrink exceeding 4% of sales.
Communicate investigation findings and trends to senior leaders including the VP of Store Operations, Director of Accounting & Loss Prevention, Regional Managers, District Managers, and Store Managers.

Risk Mitigation & Compliance

Utilize exception reporting to identify asset loss risks and non-compliance with company policies.
Conduct store and DC audits to ensure adherence to loss prevention standards and operational controls.
Ensure stores are properly equipped to protect customers, associates, and assets, with special attention to new and remodeled locations.
Maintain strong working relationships with local law enforcement to address market-level concerns.

Training & Culture Building

Develop and deliver loss prevention training for stores and districts.
Participate in store and district meetings to increase awareness of LP policies, procedures, and best practices.
Support employee engagement, accountability, and change management initiatives that reinforce a safe and ethical workplace.

Additional Responsibilities

Stay current on industry trends, tools, and best practices in retail loss prevention.
Perform additional duties as assigned.

Core Competencies

Integrity & Ethical Leadership
Demonstrates sound judgment, confidentiality, and fairness while upholding company values and policies.
Risk Awareness & Problem Solving
Identifies patterns, analyzes data, and proactively addresses shrink and safety risks.
Collaboration & Influence
Builds strong partnerships with field leadership, operations, HR, and external stakeholders.
Communication Excellence
Communicates findings clearly and professionally through written reports, presentations, and in-person discussions.
Accountability & Results Orientation
Drives measurable reductions in shrink and ensures consistent policy execution across multiple locations.
Adaptability & Change Leadership
Supports operational change, navigates ambiguity, and leads through evolving business needs.
Organizational Effectiveness
Manages multiple priorities independently in a fast-paced, multi-location retail environment.

Required Skills & Abilities

Strong investigative, analytical, and organizational skills with attention to detail
Ability to work independently while managing multiple priorities
Strong written and verbal communication skills
Ability to build effective working relationships across all levels of the organization
Willingness and ability to travel as required

Education & Experience

Bachelor’s degree in Criminal Justice, Criminology, or a related field
5+ years of loss prevention experience in a multi-location retail environment, or equivalent combination of education and experience
Experience using Agilence or similar exception-based reporting tools
Working knowledge of HR policies as they relate to investigations
Wicklander-Zulawski certification preferred

Physical Requirements

Regularly required to sit, speak, and hear clearly
Frequent use of hands for handling objects and technology
Occasional lifting or moving of up to 25 pounds
Vision requirements include close vision, distance vision, and depth perception
Ability to work effectively in a fast-paced environment
Ability to travel 50%

Equal Employment Opportunity

Citi Trends is an Equal Opportunity Employer. We prohibit discrimination and harassment of any kind and are committed to creating an inclusive workplace for all employees and applicants.

Citi Trends

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Regional Loss Prevention Manager