The City of Little Rock provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, or status as a covered veteran in accordance with applicable federal, state, and local laws. City of Little Rock complies with applicable state and local laws governing non-discrimination in employment in every work location. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

Job Objective & Safety/Security Sensitive Designation

JOB OBJECTIVE: To receive and process emergency and non-emergency calls for law enforcement, fire, medical, and other public safety services; gathers essential information, determines the nature and priority of the call, and dispatches appropriate response units in compliance with all applicable guidelines, policies, procedures, and protocols.

This position is designated as a safety/security sensitive position and is subject to random drug and alcohol screening.

Essential Functions

For a complete list of essential job functions please click HERE.

Minimum Qualifications, Additional Requirements And Supervisory Responsibilities

These knowledge, skills, and abilities are usually, although not always, acquired through the completion of high school and one (1) year of clerical and customer service experience. Equivalent combinations of education and experience will be considered.

Additional Requirements

Must possess Arkansas Crime Information Center (ACIC)/National Crime Information Center (NCIC) Level 1-Basic Terminal Operator and Level 2-Advanced Operator certifications within one (1) year of employment and maintain certification for the duration of employment in this position.
Must successfully complete Emergency Fire Dispatch (EFD) and Emergency Police Dispatch (EPD) certification programs within established departmental timelines and maintain certifications throughout employment in this position.
Must maintain performance standards established by departmental policies and accreditation requirements.
Must comply with all accreditation standards, departmental policies, and operational procedures and participates in accreditation-related activities as required.
Must be available to work outside of regular business hours to include evenings, nights, weekends, and holidays as required to include twenty-four (24) hour on-call work availability and/or various twelve (12) hour shift assignments and overtime as required.
Prior to any exposure to criminal justice information must obtain Criminal Justice Information System (CJIS) security and privacy certification and maintain the certification for the duration of employment in this position.

Disclaimer

This document does not create an employment contract, implied or otherwise.

Application Requirements

Application Period

June 24th - July 5th2026

Online assessments (In-Person )

June 29th - July 10th2026

During the posting period, and one week after closing. Online assessments we be conducted in-person. Please call Human Resources (501) 371 - 4662 to schedule a date and time.

Online interview (SparkHire)

July 7th - July 17th2026

During the posting period, up to two weeks after closing. Applicants will have 72 hours to complete the online interview once they have received the link.

In-person Interviews

July 27th - August 14th, 2026.

Interview slot availability (dates and times) will be sent to eligible candidates by 12:00 PM on July 24th.

Offer Letter extended

August 18th - August 21st, 2026.

Candidates will be sent an offer letter by email. Please note that if we do not receive a response to the offer letter by August 21st, the offer will be withdrawn.

Pre-employment: Psychological exam date and location

Week of August 24th- August 28th. Human Resources Conference Room and Test Lab, 500 West Markham St, Little Rock, AR. Psychological Exam date TBD, awaiting provider availability.

Consent forms will be attached to your NeoGov profile, the form must be completed no later than 5:00 PM on August 23rd. All candidates must present in-person to 500 West Markham St, Little Rock, AR at 8:00 AM on August TBD for the in-person psychological exam..

Pre-employment: Medical exams

August 24th- September 4th..

Medical exam location and appointment dates and times will be released after offer letters have been accepted. You will need to call 501) 371 - 4662 or (501) 371 - 4590 to schedule a date and time for your medical. Please note this exam is not the same as the psychological examination.

Pre-employment: Fingerprinting

August 24th- September 4th..

Location information and hours will be sent via email. Consent forms will be available on the applicants NeoGov profile—these forms must be signed and submitted prior to reporting to LiveScan to be fingerprinted.

Pre-employment: Background checks

August 24th- September 1st..

Links for background consent will be sent via email—consent forms must be signed and submitted no later than September 1st, 2026.

Pre-boarding

September 4th- September 15th..

Tentative Academy Start Date

September 21st, 2026

All communication regarding application status will be sent to candidates via text message/email address listed on account. Please ensure the contact information listed in your application is correct. You may check your NeoGov inbox to review all notices sent to the email address associated with your application. Applicants may check application status for any position by logging into their account at or contacting Human Resources at (501) 371-4590 if they are having computer difficulties.

Special Accommodations

If you have a disability and require reasonable accommodation in the application and / or testing process, you must notify the City of L.R. Employment Services BEFORE the date of your Computerized Skills Assessment testing. This request may be made in person or by telephone (501) 371-4575. FAX (501) 371-4496, TDD (501) 371-4405, or email @hrlaborrelations@littlerock.gov.

Application Requirements

Online applications only
Applicant’s answers to supplemental questions will be used to screen for minimum qualifications electronically, failure to fully answer all supplemental questions may result in failure of the application.
Applicants will be required to complete an online assessment designed to evaluate job-related knowledge, skills, abilities, and other characteristics. Assessment results will be used to determine eligibility for further consideration in the selection process.
Applicants must successfully complete a pre-employment medical examination, psychological evaluation, and comprehensive background investigation as a condition of employment.
Please include a complete work history when completing application. Work history may impact initial salary offer amount for the successful candidate.
List of qualified applicants will be considered active for up to six (6) months and may be used to fill future openings with same or similar minimum qualifications.
All communication regarding application status will be sent to candidates via text message/ email address listed on account.
You may check your NeoGov inbox to review all notices sent to the email address associated with your applications.
Applicants may check application status for any position by logging into their account or contacting Human Resources at (501) 371-4590 if they are having computer difficulties.

City Of Little Rock Benefits

INSURANCE

CIGNA HEALTH PLAN(S)

Base Plan: Emp only:$0.00; Emp + Spouse: $216.10, Emp + Child(ren): $195.49; Family: $308.84. ?

Buy-up 1 Plan: Emp only: 38.10; Emp + Spouse: $296.11, Emp + Child(ren): $267.88; Family: $423.14. ?

Buy-up 2Plan: Emp only:51.83; Emp + Spouse: $324.93, Emp + Child(ren): $293.95; Family: $464.32. ?

High-DeductibleHealth Plan: Emp only:0.00; Emp + Spouse: $203.33, Emp + Child(ren): $183.91; Family: $290.61.

Four (4) plans to choose from: Base Plan; Buy-up 1 Plan, Buy-up 2 Plan or High Deductible

Base Plan: $3,000 deductible (in network), $40 co-pay for PCP - $70 co-pay for specialist; Prescription co-pays: $0, $20, $40, $80co-pay, $200 Rx deductible for Tier 2, 3, 4.

Buy-up 1 Plan: $2,000 deductible (in network), $30 co-pay for PCP - $60 co-pay for specialist; Prescription co-pays: $15, $45, $70, $70 copay; no additional Rx deductible.

Buy-up 2 Plan: $1,000 deductible (in network), $25 co-pay for PCP - $50 co-pay for specialist; Prescription co-payments: $15, $45, $70, $70co-pay; no additional Rx deductible.

High-Deductible Plan: $2,500 deductible (in network), Prescriptions: Tier 1 10% after deductible; Tier 2 20% after deductible; Tier 3 30% after deductible; Tier 4 $80 co-pay after deductible

DELTA DENTAL INSURANCE

Base Plan Emp: $0; Family: $17.46. per pay period.

High Plan: Employee Only: $8.77; Family $44.38

VISION (VSP)

Emp: $0.00; and Family $1.00 per pay period

$0 deductible – co-pays and allowances; $10 co-pay for well vision exam (once every 12 months) plus $50 co-pay for materials, lens & frames or contact lens,fitting & evaluation up to $60.

$150 allowance for frames (once every24-monthframes/12-monthlenses) Or – Elective Contact Lens - $105allowance, Necessary Contact Lens $210 allowance once every 12 months.

Other Provided Insurance

Life Insurance –The Basic Life Benefit is 2x times your salary. Mid Managers and above is 3x your salary. The premium is 100% paid by the employer and is effective your hire date.

AccidentalDeath & Dismemberment –The AD&D benefit is 1x your annual salary rounded to the nextthousandsofcoverages.

Long Term Disability–60% of salary continuance after6- month waiting period and6-monthelimination period.

RETIREMENT

PENSION– All full time, non-uniform employees

Non-uniform employees shall be required to participate immediately upon employment in the 2014 Defined Benefit Plan. Contributions are mandatory for both the employee and the city. Contribution rates are Employee: 4.5% of salary Employer 9% of salary.

Other Compensation

LONGEVITY PAY (provided to all employees)

Longevity pay will be paid at the rate of $4 per month for each year of service up to and including the fifth (5th) year and $6 per month for each year of service beginning at six (6) years and each year there after.

LEAVE(S)

PTO (Paid Time Off) LEAVE

Years of Service

PTO Hours Annual Accrual

Up to 3 years of service

160

3 to 10 years of service

200

10 to 20 years of service

224

20 years of service and over

256

SHORT TERM DISABILITY (STD) LEAVE

On an annual basis?

48?HOURS?

FUNERAL LEAVE

Days?of?Funeral Leave

Funeral Leave Conditions

3 days???

For an immediate family member?

4 days??

For an immediate family member if the funeral is out-of-state?

Click here for other leaves and observed holidays.

01

Are you willing to accept a starting hourly rate of $19.82?

02

Are you at least 18 years of age? (NOTE: You must be at least 18 years of age at the time of application)

03

This position requires an extensive background process to include a personal history; medical and psychological evaluations, and a drug/alcohol screen. Are you willing to participate in the background process required for employment in this position?

04

Are you available to work outside of regular business hours to include evenings, nights, weekends, and holidays as required to include twenty-four (24) hour on-call work availability and/or various twelve (12) hour shift assignments and overtime as required?

05

Do you possess or are you willing to obtain a Criminal Justice Information System (CJIS) security and privacy certification and maintain the certification for the duration of employment in this position?

06

Do you currently possess or are you willing to obtain an Arkansas Crime Information Center (ACIC)/National Crime Information Center (NCIC) Level 1-Basic Terminal Operator and Level 2-Advanced Operator certifications within one (1) year of employment and maintain certification for the duration of employment in this position?

07

Do you currently possess or are you willing to successfully complete and obtain Emergency Fire Dispatch (EFD) and Emergency Police Dispatch (EPD) certification programs within established departmental timelines and maintain certifications throughout employment in this position?

08

Are you willing and able to comply with all accreditation standards, departmental policies, and operational procedures and participates in accreditation-related activities as required?

09

Are you willing and able to maintain performance standards established by departmental policies and accreditation requirements?

10

Do you have a High School Diploma or equivalent?

11

Do you have at least one (1) year of clerical and customer service experience?

12

If yes, please EXPLAIN this experience including tenure, job duties, and employers. [Please ensure this information is included in your work history—applications without this information cannot be considered.] If NOT applicable, please enter N/A. **See resume or see work history are NOT acceptable answers**

13

How did you find out about this particular position?

LRJobs.LittleRock.gov
Facebook/Social Media
Arkansas Business
KARK4/FOX16 Social Media Live
Newspaper (Arkansas Democrat Gazette or El Latino)
City Employee
Friend or relative who does not work for the City
Internet Search Engine (Google, Yahoo, Bing)
Career Builder/Indeed
Government Jobs
Indeed
College/University Career Page
Career Fair
Virtual Job Fair
Career Counselor (Military or Goodwill, Workforce)
Re-entry Program (Community Programs)
Department of Workforce Services
Professional Association
Other
Required Question

City of Little Rock

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