CLEAR is building THE secure identity company of the future. Our mission is to make experiences safer and easier—physically and digitally. With more than 38 million Members and a growing network of partners across the world, CLEAR's secure identity platform is transforming the way people live, work, and travel. Whether it’s at the airport, stadium, or throughout your everyday life, CLEAR unlocks the magic of frictionless experiences.

As a Regional Director, you will be reporting to the VP of Operations and overseeing our airports in the North West region (Salt Lake City, Oregon, Idaho, Seattle, California). The Regional Director is a proven multi unit business leader who will drive operational excellence and business outcomes across CLEAR’s network. This position requires a deep understanding of leadership, strategic vision, and a high level of business savvy. We are looking for an Operations expert who consistently has their finger on the pulse of day-to-day tactical multi-unit operations. You are process oriented, ensure adherence to procedures, and can expertly navigate operational challenges. You will drive employee engagement and foster an environment (across multiple locations) where team members are accountable for delivering exceptional security, sales and customer service experiences, while continuously sharing the CLEAR story. You will oversee all salaried team members in your region and ensure each team is set up for success.

What you'll do:

Oversee a portfolio of the business in a geographic region across airports, sports & events
Sets quarterly goals to drive KPIs related to security, service and sales & drives results against sales plan through regional leadership
Responsible for the development of Salaried leaders in your region
Partner with internal and external stakeholders to lead and drive new business ventures
Build and maintain strong relationships with internal and external stakeholders: Airport Leadership, TSA, Contractors, Suppliers, Vendors and CLEAR Team Members across the CLEAR region
Drive policy and procedural compliance with regulatory and legal requirements, escalating to senior/executive management as necessary
Identify gaps, issues and best practices to resolve operational challenges
Partner with public affairs team for civic engagement opportunities

How you’ll measure success:

Drive KPIs related to security, service and sales, across your portfolio of the business.
- Develop and implement comprehensive strategies to enhance security protocols and risk mitigation efforts across all business units.
- Optimize service delivery frameworks to improve customer satisfaction and operational efficiency.
- Lead sales initiatives and portfolio growth by identifying new revenue streams and strengthening existing client relationships.

Who You Are:

10+ years of experience in Operations leadership required
You are customer-centric, data driven, and have experience driving sales
You are a creative and methodical leader, a solid communicator, and have exceptional interpersonal skills. You see the big picture while at the same time focusing on the details
You motivate, mentor, and influence others (internally & externally) and develop trusted relationships across the organization and with external stakeholders
Multi Unit leadership experience required
Ability to travel 75% of the time
Required to successfully complete a government background investigation
Bachelor’s degree or higher preferred

How You'll be Rewarded:

At CLEAR, we help YOU move forward - because when you’re at your best, we’re at our best. You’ll work with talented team members motivated by our mission of making experiences safer and easier. Our offices are bright and energetic with an open concept and plenty of conference rooms and casual co-working spaces. We also offer catered lunches every day and have fully stocked kitchens. Outside of the office, we invest in your well-being and learning & development with stipends and reimbursement programs.

We offer holistic total rewards, including comprehensive healthcare plans, family-building benefits (fertility and adoption/surrogacy support), flexible time off, annual wellness stipend, free OneMedical memberships for you and your dependents, a CLEAR Plus membership, and a 401(k) retirement plan with employer match. The base salary range for this role is $130,000.00 - $160,000.00, depending on levels of skills and experience.

The base salary range represents the low and high end of CLEAR’s salary range for this position. Salaries will vary depending on various factors which include, but are not limited to location, education, skills, experience and performance. The range listed is just one component of CLEAR’s total compensation package for employees and other rewards may include annual bonuses, commission, Restricted Stock Units.

Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status or other characteristics protected by law.

CLEAR provides reasonable accommodation to qualified individuals with disabilities or protected needs. Please let us know if you require a reasonable accommodation to apply for a job or perform your job. Examples of reasonable accommodation include, but are not limited to, time off, extra breaks, making a change to the application process or work procedures, policy exceptions, providing documents in an alternative format, live captioning or using a sign language interpreter, or using specialized equipment.

We are committed to a transparent and secure hiring process. All communications related to this role will come directly from a CLEAR employee through valid CLEAR channels (e.g., a valid @clearme.com email address or verified CLEAR LinkedIn profile). We encourage candidates to remain alert to job scams and to report any suspicious activity.

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