Child Safety Verification Program | Field-Based / Nationwide

Organization: Coastal International Security Program: Child Safety Verification Program

Location: Field-Based / Nationwide Compensation: $250 per case

Citizenship: U.S. Citizens Clearance: Federal Background Investigation Required

Role Overview

The Case Manager is the law-enforcement anchor of a two-person field team conducting in-person safety and wellness checks on unaccompanied children released to sponsors across the United States. Working alongside a Case Officer, the Case Manager leads field interactions, ensures protocol compliance, and is responsible for the safe, professional execution of each assigned case. This is a mission-critical, high-volume role requiring composure, discretion, and the ability to operate independently in diverse communities.

Key Responsibilities

Lead two-person field team in conducting in-person child safety and wellness verification visits
Apply federal law enforcement background and judgment to navigate sensitive field situations safely and professionally
Document case outcomes accurately and submit reports within required timeframes
Coordinate with Case Officer to ensure all interactions are conducted in the family's primary language
Adhere strictly to program Standards of Conduct - no gifts, no personal contact, no legal advice to participants
Report any adverse information, conduct violations, or safety concerns to supervisors within 24 hours
Participate in all required training, certifications, and annual refresher courses
Maintain confidentiality of all case data, participant information, and program materials
Verify UAC school enrollment status and confirm attendance per applicable state requirements
Inform UAC and sponsor of legal obligations including immigration court dates, ERO reporting requirements, and release conditions
Confirm UAC address and provide verified mailing address to ERO within 48 hours of case receipt
Enter standardized data fields into ICE systems of record including name, A-number, address, safety status, and school enrollment
Report serious health or safety events to the Contracting Officer's Representative within 1 hour of occurrence
Obtain verbal consent from adult participants before proceeding with any site visit or wellness check; document refusals and escalate per program protocol
Confirm mail-receipt capability at the verified address; transmit mailing address to ERO within 48 hours of case receipt
Verify court record matches the confirmed address; flag and report any discrepancies to the Lead Case Manager immediately
Document household composition and living arrangements as applicable to the population served

WORK ENVIRONMENT

Field-based role with extensive regional travel; evening hours expected to meet site-visit cutoffs
In-person site visits conducted in residential settings in two-person field units
Physical activity including walking, standing, climbing stairs, and extended driving
Variable weather and travel conditions; mobile devices and case-management tools used in the field

Required Qualifications

Background in federal law enforcement (e.g., CBP, ICE, FBI, U.S. Marshals, DEA, Secret Service, or equivalent)
Experience conducting field interviews, home visits, or investigations involving vulnerable populations
Strong written and verbal communication skills; ability to document findings clearly and accurately
Demonstrated ability to exercise sound judgment in unstructured, field-based environments
Familiarity with federal privacy, records management, and information security standards
Valid driver's license and ability to travel extensively within assigned region

Preferred Qualifications

Bilingual (Spanish/English or other language pairs) strongly preferred - all interactions must be in the family's language
Prior experience working with child welfare agencies, DHS, or federal contractor programs
Current or transferable federal background investigation (Public Trust or higher) - significantly accelerates onboarding
Experience with government reporting systems or contractor compliance environments

Mandatory Requirements - All Candidates

Must be a U.S. Citizen - no exceptions
Must have resided in the United States for at least 3 of the last 5 years
Must pass a federal government background investigation (suitability determination) before beginning work
Must complete all required government training modules before starting field work
Must sign program Standards of Conduct and Non-Disclosure Agreement
Must be able to work field-based, nationwide assignments
Note: Roles requiring access to government IT systems require U.S. Citizenship (not LPR)

Coastal International Security is an Equal Opportunity Employer. All qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, disability, or veteran status.

Coastal International Security, Inc.

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