Director of Catering Operations| FS Food Group

Charlotte, NC

About FS Food Group

FS Food Group is a leading restaurant and hospitality company based in the Carolinas. The company operates a portfolio of highly successful restaurant concepts, including Mama Ricotta's, Little Mama's Italian Kitchen, Midwood Smokehouse, Yafo Kitchen, Paco's Tacos & Tequila, Calle Sol, and Plate Perfect Catering.

The company serves a high volume of guests across multiple locations and concepts throughout North Carolina and South Carolina and has built a reputation for hospitality, culinary excellence, operational discipline, and long-term growth.

Position Summary

FS Food Group is seeking a Director of Catering Operations to lead the day-to-day operations, sales, and financial performance of Plate Perfect Catering, our catering division serving the Charlotte region.

Approximately 80% of this role's focus will be dedicated to the leadership and growth of Plate Perfect Catering, FS Food Group's Catering division, with the remaining 20% supporting catering initiatives across the company's restaurant concepts, including EZCater, online ordering platforms, catering systems, and strategic growth initiatives.

Plate Perfect's primary focus is corporate catering, including office catering, business meetings, pharmaceutical events, workplace dining solutions, and large-scale corporate functions. The ideal candidate will possess strong catering operations experience and a proven ability to manage logistics, staffing, client relations, and profitability in a high-volume catering environment.

Primary Responsibilities

Plate Perfect Leadership

Oversee day-to-day operations, sales, and financial performance
Lead catering managers, coordinators, chefs, drivers, and support staff
Drive revenue growth and client retention
Ensure exceptional execution and customer satisfaction
Manage staff, scheduling, production, and logistics

Corporate Catering Operations & Logistics

Oversee all delivery logistics and catering execution
Manage daily production schedules and delivery schedules
Coordinate drivers, delivery personnel, catering staff, and event teams
Ensure accuracy, quality, and on time performance for all catering orders
Manage routing, vehicle utilization, and delivery efficiency
Oversee EZCater and online ordering platforms
Develop systems to improve efficiency, customer satisfaction, and profitability
Partner with restaurant leadership teams to coordinate production and execution
Establish operational standards and accountability throughout the catering process

Financial & Business Performance

Manage budgets, forecasting, pricing, and profitability
Monitor labor, food cost, and operating expenses
Identify opportunities to improve margins and efficiency
Develop growth initiatives and strategic partnerships

FS Food Group Catering Initiatives

Support catering programs across all FS Food Group concepts
Develop operational best practices and systems
Identify opportunities to increase catering sales and market share
Improve coordination between restaurants and Plate Perfect

Qualifications:

5+ years of leadership experience in catering operations, corporate catering, event operations, or food service logistics
Experience managing high-volume catering operations
Strong understanding of catering logistics, production scheduling, delivery routing, staffing coordination, and event execution
Experience managing sales, client relationships, and business development
Strong financial management skills including labor, food cost, budgeting, and profitability analysis
Experience leading and developing teams
Strong organizational, leadership, and customer service skills
Working knowledge of catering software systems and technology platforms preferred, including Caterease, EZCater, online ordering platforms, CRM systems, and related catering management tools
Entrepreneurial mindset with a passion for hospitality and business growth

Compensation

Base Salary: $90,000-$110,000

Annual Performance Bonus: Up to $50,000

Bonus Structure

50% based on sales growth, business development initiatives, customer retention, and revenue performance

50% based on profitability, food cost management, labor management, operational execution, and overall financial performance

From the fresh, convenient YAFO Kitchen locations, to all the smoky old-school barbecue from each Midwood Smokehouse, and from the homey Italian recipes of Mama Ricotta’s to the festive menu of Paco’s Tacos and Tequila and Calle Sol Latin Café, the company continues to provide the market with the best of every segment. Fresh real ingredients, an emphasis on teamwork and a commitment to quality have propelled Frank Scibelli and FS Food Group to the success they enjoy today.

Pay: $90000.00 - $110000.00 / year

Pay:

Bonus pay

Benefits:

Paid time off
Health insurance
Dental insurance
Vision insurance
Life insurance
Referral program

Job Type: fulltime

Schedule:

10 hour shift

Education: No education required

Work location: On-site

FS Food Group

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Director of Catering Operations