About Gap Inc.

Our brands bridge the gaps we see in the world. Old Navy democratizes style to ensure everyone has access to quality fashion at every price point. Athleta unleashes the potential of every woman, regardless of body size, age or ethnicity. Banana Republic believes in sustainable luxury for all. And Gap inspires the world to bring individuality to modern, responsibly made essentials.

This simple idea—that we all deserve to belong, and on our own terms—is core to who we are as a company and how we make decisions. Our teamis made up of thousands of people across the globe who take risks, think big, and do good for our customers, communities, and the planet. Ready to learn fast, create with audacity and lead boldly? Join our team.

About the Role

The Executive Travel Concierge is responsible for the end-to-end coordination and execution of all travel-related needs for the Executive Office and the Board of Directors.

This role manages trip logistics, expense reconciliation, and calendar alignment, ensuring seamless travel experiences through proactive vendor engagement and detailed itinerary oversight. The Concierge supports complex executive travel events and occasional personal travel arrangements as well.

This role demands precision, discretion, and proactivity in managing a highly dynamic and complex travel schedule.

What You'll Do

VIP Travel agent

Highly proficient in making reservations and handling changes/voids/upgrades/waitlisting in Sabre, as well as travel management company systems (Amex GBT experience a plus). Book all commercial travel for the Executive Office and the Board of Directors.
Personalized Itinerary Planning: Design and manage complex, end-to-end travel itineraries, including flights, hotels, private transfers. This will include coordinating with our internal aviation department for any corporate jet related trips.
Ad Hoc On-call Support: Provide continuous after-hours support to Executive Travelers before and during trips, proactive trip monitoring and handling disruptions
Problem Resolution: Quickly handle changes, cancellations, or disruptions with minimal impact to the traveler.
Travel Compliance: Ensure all travel arrangements meet visa, customs, and other international travel requirements
Coordinate with Aviation and internal teams to ensure alignment of all trip logistics and details; act as the central liaison for all schedule, manage calendaring of travel confirmations.
Manage all car services (including coordination with company drivers) and arrange for rental car deliveries.
Secure hotel accommodations: reconfirm room type, VIP status, amenities, and upgrades. Advanced pre-key, arrange for gym access, room service menus, and confirm other hospitality needs.
Liaise with Gap’s vendor representatives to manage sold-out situations or upgrade requests, etc.

Trip Logistics & Pre-Travel Preparation

Call all vendors 24 hours in advance to reconfirm flights, car services, hotel arrangements, and other travel components.
Build and reconfirm full itineraries to travelers prior to departures
Liaise with Executive Protection to ensure hotel pre-check-in is complete
Be the direct point of contact for the Executives (phone and text)

3. Travel Expense Coordination

Collect all hotel folios post-stay for expense tracking and documentation.
Support Executive assistants in submitting all travel-related expenses through Oracle
Monitor and reconcile expenses to ensure compliance and accuracy across all bookings and reimbursements in Oracle.

4. Calendar & Itinerary Management

Maintain a dedicated travel calendar to manage and send all invites associated with executive trips
Coordinate with Executive Assistants and internal stakeholders to avoid scheduling conflicts, missing trip component and ensure itinerary alignment.
Assist in the creation of standardized itinerary templates for all Executive Office, including agenda timelines, contacts, and logistical notes.

5. Complex Trip Coordination

Lead and manage logistics for large-scale executive trips, including:
- International business travel
- Store and field visits
- Board of Director meetings
- Senior Leadership Team offsites
Provide onsite support for high-complexity, multi-day meetings as needed.

6. Personal Travel Arrangements

Plan and manage occasional personal travel for top executives, ensuring the same level of detail, privacy, and VIP coordination.

Who You Are

Minimum 5-10 years of experience as a VIP travel agent or similar role.
In-depth knowledge of global travel destinations, luxury accommodations, and premium service providers.
Strong GDS knowledge (Sabre) and TMC systems.
Excellent communication (verbal and written) and elevated interpersonal skills.
Highly organized, detail-oriented, and discreet. Calm under pressure.
Ability to work flexible hours and provide on-call support.
In-depth knowledge of Microsoft suite products (Outlook, Excel, etc.)
Experience with direct communication with top Executives
Proactive and resourceful with a comprehensive approach

Benefits at Gap Inc.

Merchandise discount for our brands: 50% off regular-priced merchandise at Old Navy, Gap, Banana Republic and Athleta, and 30% off at Outlet for all employees.
One of the most competitive Paid Time Off plans in the industry.*
Employees can take up to five “on the clock” hours each month to volunteer at a charity of their choice.*
Extensive 401(k) plan with company matching for contributions up to four percent of an employee’s base pay.*
Employee stock purchase plan.*
Medical, dental, vision and life insurance.*
See more of the benefits we offer.

For eligible employees

Gap Inc. is an equal-opportunity employer and is committed to providing a workplace free from harassment and discrimination. We are committed to recruiting, hiring, training and promoting qualified people of all backgrounds, and make all employment decisions without regard to any protected status. We have received numerous awards for our long-held commitment to equality and will continue to foster a diverse and inclusive environment of belonging. In 2022, we were recognized by Forbes as one of the World's Best Employers and one of the Best Employers for Diversity.

Salary Range: $90,100 - $119,400 USD
Employee pay will vary based on factors such as qualifications, experience, skill level, competencies and work location. We will meet minimum wage or minimum of the pay range (whichever is higher) based on city, county and state requirements.

Gap Inc.

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Executive Travel Concierge