Who We Are:

Our vision is to grant the wish of every eligible child. Through our mission, we are uniting communities to grant life-changing wishes. As the world’s largest wish-granting organization, we strive to create a sense of community and an environment where we warmly embrace our wish families, volunteers, and colleagues.

Joining Make-A-Wish means becoming part of a mission that believes in the power of a wish.

Location:

Applicants must be authorized to work for ANY employer in the U.S. We do not sponsor employment visas or other immigration processes to attain or maintain employment eligibility.

Remote positions are open to applicants based anywhere in the continental U.S. Hybrid positions are open to applicants based in the Phoenix, Arizona area.

Position Summary:

The Security Analyst supports the organization’s Information Security program by monitoring security tools, reviewing alerts, investigating basic security events, and assisting in the protection of systems, data, and users. This role performs routine security operations tasks, conducts initial analysis of threats and vulnerabilities, supports identity and access management processes, and contributes to security awareness efforts. The Security Analyst works closely with senior team members and the Managed Security Services Provider (MSSP) to escalate issues appropriately and ensure the effectiveness of security controls.

Knowledge and Abilities:

Demonstrated successful problem-solving abilities
Foundational understanding of cybersecurity principles, threats, and best practices
Basic knowledge of networks, systems, cloud environments, and endpoint security tools
Critical thinking and analytical skills to identify and investigate suspicious activity
Strong written and verbal communication skills
Ability to follow procedures, document findings, and support incident response activities
Strong organizational skills and attention to detail
Ability to prioritize tasks and meet deadlines
Ability to engage professionally across teams and levels of the organization

Duties and Responsibilities:

Monitor and triage alerts from security tools (SIEM, EDR/XDR, firewalls, email security, cloud security platforms)
Conduct initial investigation and documentation of potential security incidents and escalate as needed
Assist with identity and access management tasks, including user provisioning, access reviews, and MFA/SSO support
Support vulnerability scanning cycles and help track remediation progress
Perform routine security checks to ensure tools and controls are functioning as expected
Assist with researching new threats, vulnerabilities, and security best practices
Support security awareness initiatives and phishing simulation programs
Participate in security incident response activities under guidance from senior staff
Assist in maintaining security documentation, policies, procedures, and reports
Collaborate with IT teams and the MSSP to resolve security-related tickets and inquiries
Support configuration and tuning of existing security solutions under supervision
Work closely with our Managed Security Services Provider (MSSP) and IT teams to review alerts and investigate security incidents
24/7 Availability for Identity & Access Management, Security Incident Response and Escalation
Performs other related job duties, as assigned

Qualifications:

Minimum 2+ years in IT; experience in cybersecurity strongly preferred.
Exposure to or hands-on experience with:
- EDR/EXR
- Network/security fundamentals (firewalls, DNS security, content filtering)
- Email security and phishing protection
- Identity and Access Management, MFA/SSO
- M365 and Azure security features
Familiarity with:
- Vulnerability scanning tools
- SIEM monitoring and event triage
- Basic incident response process
Relevant and Current Certifications Preferred: e.g., CompTIA Security+, Azure Security Engineer, CCNA security.

Working Conditions:

Ability to thrive in a remote environment
Some travel required.
Requires work outside a traditional Monday – Friday work week, and normal business hours.

This Role's Hiring Range: $56,300 USD - $63,000 USD

What We Offer:

Benefits

Comprehensive benefit package, effective day 1: Medical, Vision*, Dental*, Wellness
Competitive compensation with annual incentive potential 
Health Savings Account and Flexible Spending Account Options 
Health Reimbursement Account fully funded by Make-A-Wish America
Short Term Disability*, Long Term Disability* and Life Insurance
Additional Insurance Plans: Accident, Critical Illness, Hospital Indemnity, Pet Insurance through Figo
401(k) Retirement Savings Plan with 5% match after one year of service
Eligibility for student loan forgiveness through the Public Service Loan Forgiveness Program 
The organization will send a laptop, 24” monitor, and a docking station/adaptor to new hires

Time Off

Competitive PTO starting at 15 days, with enhanced time off for senior roles
10 Sick Days
11 Paid Holidays
2 Volunteer Days after one year of service
2 Personal Days accrued annually
Parental Leave

Also...

Employee Awards and Recognition Programs 
Individual and Leadership Development  
Discounts and special offers for theme parks, events, hotels, concerts, and movie tickets
Monthly premiums paid for the employee for vision, dental, and short/long term disability.

Make-A-Wish America

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