At Memorial Hermann, we pursue a common goal of delivering high quality, efficient care while creating exceptional experiences for every member of our community. When we say every member of our community, that includes our employees. We know that when our employees feel cared for, heard and valued, they are inspired to create moments that exceed expectations, while prioritizing safety, compassion, personalization and efficiency. If you want to advance your career and contribute to our vision of creating healthier communities, now and for generations to come, we want you to be a part of our team.

Job Summary

The Director of Security will be responsible for providing a wide range of security services to an assigned facility.

The incumbent will be responsible for planning, implementing, and evaluating all aspects of security services and operations in order to provide safety and security to all Memorial Hermann properties, staff, visitors and patients. This position will have direct reports and supervision responsibilities of security staff including contract security officers. The Director, Security reports to the Regional Director of Security.

Assigned Hospital campus will be in excess of 1,500,000 square feet and more than 35 security personnel (As approved by the Sr VP, Chief Facilities Officer, the level may be adjusted to ensure appropriate management leadership based on several factors, which includes but is not limited to: number and size of facilities, total number of FTEs, additional hospital and/or system responsibilities).

Job Description

Location: Southwest Hospital

Address: 7600 Beechnut Street, Houston, TX 77074

Minimum Qualifications

Education: Bachelor’s of Science degree in Criminal Justice, Management, or related field required

Licenses/Certifications:

Certified as a Certified Healthcare Protection Administrator (CHPA) by the International Association for Healthcare Security and Safety (IAHSS) (if not certified upon date of hire, must obtain certification no more than twenty-four (24) months after hire).
Must be licensed as a Commissioned Security Officer by the Texas Department of Public Safety Private Security Bureau (if not licensed upon date of hire); must obtain license no more than six (6) months after hire
Possession of a valid driver’s license upon hire (if from out of state), has the ability to obtain a Texas Driver’s license within 90 days of employment)
Based on business need, may be required to meet the Security Services requirements to carry a firearm

Experience/ Knowledge/ Skills:

Age Requirement: Must be at least 21 years of age.
At least three (3) years management experience in security or law enforcement, preferably in a healthcare or corporate environment.
Knowledge of Texas Penal Code, security reports and investigations, and JC security standards.
Must be able to understand the English language and communicate it effectively in both verbal and written form.
Proficiency with common computer software (Microsoft Word, Outlook, and Excel) is required.

Principal Accountabilities

Directs, supervises, and evaluates work of reporting staff. Hires and develops new employees and conducts performance reviews.
Motivates and coaches staff to achieve department and company goals. Understands, interprets, and enforces new and/or updated local, state, federal security regulations and maintains positive working relations with all outside agencies including local/state police agencies.
Oversees the daily activities of the department; develops and implements short and long term plans designed to achieve divisional goals and objectives.
Implements and evaluates divisional goals and action plans to support the company’s vision, philosophy and strategic plan. Prepares and submits annual list of divisional objectives and develops benchmarks to monitor progress in support of the overall mission of Security Services.
In collaboration with key stakeholders, develop and apply security strategies consistent with the identification of current security risks and threats and in line with regulatory and budgetary requirements.
Collaborates with Senior Administration in the development and implementation of security and safety policies and procedures; the development and implementation of contingency plans and represents department by actively participating on committees and community activities.
Ensures compliance with security standards and regulatory/accreditation agency requirements.
Directs the security management plan at assigned facilities, as required by Joint Commission on Accreditation of Hospitals Organization. Applies continuous quality improvement principles to the security function.
Provides expertise in health care security to support safe, secure environment for patients, visitors and staff. Performs security evaluations as required in facility and region. Collaborates with system peers to develop and implement policies related to the security function.
Assures that revenue, expenses, contribution margin and FTE’s meet or exceed budget. Prepares and submits budget and related reports. Forecasts and accurately projects expenses. Takes corrective action to address negative variances. Identifies and proposes capital budget items appropriately.
Provides personal protection to VIP’s, Memorial Hermann senior leadership and employees.
Ensures safe care to patients, staff and visitors; adheres to all Memorial Hermann policies, procedures, and standards within budgetary specifications including time management, supply management, productivity and quality of service.
Promotes individual professional growth and development by meeting requirements for mandatory/continuing education and skills competency; supports department-based goals which contribute to the success of the organization; serves as preceptor, mentor and resource to less experienced staff.
Demonstrates commitment to caring for every member of our community by creating compassionate and personalized experiences. Models Memorial Hermann’s service standards by providing safe, caring, personalized and efficient experiences to patients and colleagues.
Other duties as assigned.

Memorial Hermann Health System

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