If asked to describe the culture at Metropolitan Family Services, we could do that in one word. COMMUNITY! Reflected in both our internal culture as well as through the services we provide, community is at the heart of all we do. 

Metropolitan Family Services (MFS) empowers families to learn, to earn, to heal, to thrive. Part mentor, part motivator, part advocate, since 1857, Metropolitan Family Services has been the engine of change that empowers families to reach their greatest potential and positively impact their communities. Are you looking to have an impact on more than just a company’s bottom line? Then we’d love to hear from you!

We are now hiring for a full-time Security Operations Specialist to join our Headquarters (HQ) Team!

SALARY:  The average starting salary for this position will fall in the range of $00,000- $00,000 annually. Where candidates fall in this range will be based on skill and experience level.

Essential Job Functions

Triage and investigate security alerts from managed SOC services and security platforms (EDR, email security, identity monitoring)
Perform first line investigation of phishing, malware, and suspicious activity
Support incident response efforts, including investigation, evidence gathering, documentation, and coordination of containment or remediation actions
Respond to phishing reports and assist with identification and handling of email-based threats
Collaborate closely with the IS System Operations team during investigations, system changes, and security remediation activities
Support vulnerability management and patching efforts, including validation, coordination, and follow-up with IT teams
Assist with execution of security awareness initiatives, including phishing simulations and training campaigns
Develop and maintain security documentation, playbooks, and operational procedures
Maintain and update documentation, runbooks, and operational procedures

Qualifications

Bachelor’s degree in information technology, Computer Science, Cybersecurity, or a related field preferred, or equivalent practical experience.
4–6 years of experience in IT, systems operations, or a related technical role
1–3 years of experience supporting security operations, incident response, or security tooling
Experience working alongside a managed SOC or MSSP
Familiarity with endpoint security, email security, and incident response workflows
Exposure to vulnerability management and patch management programs
Experience collaborating cross‑functionally with IT or systems operations teams

KNOWLEDGE, SKILLS, And ABILITIES

Ability to investigate and validate security alerts using logs, alerts, and system data
Strong analytical and troubleshooting skills across endpoints, email systems, and identity signals
Understanding of common attack techniques such as phishing, credential abuse, and malware
Ability to follow defined playbooks while exercising sound judgment on escalation and prioritization
Clear written communication skills for documentation, incident notes, and handoffs
Ability to work effectively with internal IT teams and external security partners
Comfortable operating in a growing security program with evolving processes and tooling

Physical Demands

While performing the essential duties of this job, the employee is required to sit and stand for sustained periods of time, frequently talk, hear, use hands and fingers to feel,

handle, and operate objects or controls, and occasionally stand, bend, stretch, stoop, kneel and crouch. The employee is required to have close visual acuity to perform an

activity such as preparing and analyzing data and figures, transcribing, and viewing a computer terminal. The employee may occasionally lift and/or move up to 25 pounds.

Metropolitan Family Services puts our people first with a top-of-the-line benefits package. Find out more by clicking here!

Some Highlights Include

Medical Coverage, Dental Coverage, and Vision Coverage.
Metropolitan Family Services contributions of $2,000 to individual, and $4,000 to family, HSA accounts, pro-rated to your benefits start date.
FREE General Medicine and Behavioral Health Teladoc services provided to all team members.
Ascensus 401K plan services with a 4% employer match, vested at 100% on day one of eligibility.

And so much more! Make sure you click here to see the full suite of benefits offered!

Some of the above benefits are available for part-time and temporary workers, but not all. Be sure to inquire upon your hire as to which benefits apply to you.

More About Us

Metropolitan is Illinois' first comprehensive human services agency and reaches more than 122,970 individuals and families in Chicago, Evanston/Skokie, the southwest suburbs, and DuPage County with services promoting education, economic stability, emotional wellness, and empowerment.

Metropolitan Family Services

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Security Operations Specialist