Incident Commander – HPC Data Center Operations

(Direct- Hire | Remote)

*candidates must be local to DFW area*

Overview:

Optomi, in partnership with an AI Cloud Provider, is seeking a highly capable Incident Commander to operate at the center of critical operations support HPC Data Center Operations environment. This role is responsible for leading the coordinated response to high-severity incidents, major outages, and critical service degradation events across HPC infrastructure and customer-facing production systems.

As the operational command authority during major incidents, the Incident Commander will drive rapid detection, coordinated technical response, executive communication, service restoration, and post-incident improvement efforts. The ideal candidate thrives in high-pressure environments, demonstrates strong operational leadership, and can effectively coordinate cross-functional teams to restore services and minimize business impact.

Key Responsibilities:

Serve as the Incident Commander and operational lead during P1/P2 incidents, major outages, and critical service degradation events.
Lead structured incident response bridges and coordinate cross-functional technical teams during operational events.
Monitor and manage major incident queues, escalations, and operational priorities.
Drive rapid Mean Time to Know (MTTK), service impact assessments, and restoration activities.
Coordinate recovery validation efforts and ensure service stability prior to incident closure.
Own executive-level communications during high-severity incidents, providing clear and concise business-focused updates.
Partner closely with Problem Management, Change Enablement, Site Reliability Engineering (SRE), Infrastructure Operations, and Production Engineering teams.
Facilitate and promote a blameless post-incident review culture focused on operational learning and continuous improvement.
Leverage observability, monitoring, and telemetry platforms to enhance incident detection, triage, and response effectiveness.
Identify and drive opportunities for automation of incident detection, escalation, communication, and workflow orchestration.
Develop, maintain, and improve operational playbooks, communication templates, escalation procedures, and response workflows.
Support operational governance initiatives, service dependency mapping, and incident management process maturity.

Key Qualifications:

Bachelor's degree in Computer Science, Information Technology, Data Science, Statistics, or equivalent hands-on experience.
5+ years of experience in Incident Management, Major Incident Management, Reliability Operations, Production Operations, NOC/IOC Operations, or similar environments.
Proven experience leading high-severity incident response within enterprise-scale, high-availability production environments.
Strong understanding of ITIL Incident Management principles and operational governance best practices.
Experience coordinating cross-functional technical teams during critical operational events without direct management authority.
Familiarity with Service Configuration Management (CMDB) concepts and service dependency mapping.
Experience supporting operational automation, orchestration, and continuous improvement initiatives.
Hands-on experience with Jira Service Management or comparable ITSM platfo
rms.Strong analytical, organizational, and decision-making skills in fast-paced operational environments.
Excellent verbal and written communication skills with the ability to effectively engage both technical teams and executive stakeholders.

Optomi

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