Summary

Under the direction of the Public Safety Dispatch Supervisor, the Public Safety Dispatch Lead is responsible for the day-to-day operations of his/her assigned shift. Responsible for the system-wide rapid response to all critical code activations, safety alerts, incoming emergency 1-911 responses, non-emergency calls for dispatch and services utilizing multiple technologies. Supports all computer aided dispatch for coordination of internal and external response to appropriate agencies in response to emergency situations. Responsible to monitor and process critical alarms for fire, ChemPak, gas, temperature, infant protection, panics, 911 cellular, intrusion, and access control. Coordinates and maintains emergency dispatch protocol to ensure safe and secure environments of care to include monitoring camera systems, mass communication programs, and overhead paging while operating a multi-line phone and alerting system. Provides for the security of all Parkview owned buildings, equipment and grounds with an emphasis on customer service and service excellence. Facilitates the delivery of optimal service through delegation, facilitation, collaboration, critical thinking and prioritization. Assists the Supervisor with scheduling, time tracking, work orders, training/mentoring coworkers, development of goals, objectives, policies/procedures, and may assist in issuing corrective action to coworkers as required. Provides input to the supervisor for annual check-ins for all assigned co-workers. Responsible for the use of resources, both physical and human, to provide for the efficient operation of the telecommunications center and ensures that all routine assigned duties are performed in a timely manner. Must know and learn the functions of the Public Safety Dispatch within 3 months of hire.

Education

High School Diploma or GED is required. An AA/AS degree in a related field is preferred.

Licensure/Certification

Must be current or eligible for IDACS/NCIC certification as an operator or coordinator requiring a criminal background check including fingerprinting with no felony convictions within 3 months of hire. Must recertify every 2 years.

Must be current or eligible to certify as an Incite User within 3 months of hire.

Must be current or eligible to certify in National Incident Management IS-100, IS-200 and IS-800 through FEMA within 6 months of hire.

Addendums are required for 0153 Nurse Leader, 0249 Registry RN, 0252 Registered Nurse, 0235 Advanced Registered Nurse, and 0236 Expert Registered Nurse. To view addendums, go to the job description page on Parkview’s intranet.

Experience

Preferred 5 years of dispatch experience or 3 years of experience in high call volume call center position. Additional experience with police, fire or EMS dispatch is highly desirable.

Other Qualifications

The ability to actively listen and communicate effectively through clear speech and hearing.

The ability to develop and maintain cooperative and professional relationships with fellow employees, representatives of other departments and supervisors.

The ability to use logic and reasoning to reach conclusions and approaches to problems.

The ability to use judgment and decision-making skills to evaluate situations, establish priorities, and resolve matters.

The ability to think quickly and actively work under stressful situations.

The ability to maintain confidentiality of highly sensitive materials and information.

Parkview Health

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Public Safety Dispatch Lead