Lauth Investigations International, Inc. is a premier investigative agency committed to providing our clients with the highest level of professionalism, discretion, and results. We leverage our deep experience and emotional intelligence to address complex challenges and serve as a trusted partner to individuals and corporations worldwide

www.lauthinvestigations.com

In this high-profile executive leadership role, the Director of Operations will lead the Investigations Division, managing the vital day-to-day investigative functions critical to our continued success while providing strategic oversight for business development, marketing, and operational excellence. As a key executive stakeholder, this role will own and spearhead criminal, civil, and proprietary investigations, covert surveillance, conduct background checks, and serve as the primary investigative and operational touchstone. This role requires an engaging and dynamic leadership style, deep professional experience, and a profound understanding of the various complex and ever-emerging challenges we encounter.

The Director of Operations is an organizational change agent focused on implementing the best investigative practices, heightening our unmatched performance, and strengthening our commitment to the customers we serve.

Key Responsibilities & Job Duties

Operational & Investigative Management

Lead a team of PIs, managing all day-to-day investigative functions.

Respond to all investigative requests/service inquiries, complete consultations, and client strategy meetings
Complete case intakes / initial investigation review for cases
Conduct investigations and assign 1099 investigators as needed
Locate and retain experts on cases, as needed
Record all findings, obtain written and recorded evidence, prepare thorough investigative reports, and testify at legal proceedings and hearings
Complete client updates, bi-weekly at a minimum on all cases
Complete monthly and/or final reports for all cases

Core Attributes: What You Bring to The Table

Financial & Administrative Oversight
Manage division budgets and expenses, ensuring growth and profit margins are met
Manage case budgeting and expenses to track case profitability in each case
Interview, Hire, Train, and Manage 1099 investigators, as needed
Manage and Update 1099 licensing requirements, including insurance where required
Manage 1099 case assignments, report review, and invoice tracking
Manage licensing and oversee delegated annual business reporting requirements
Oversee divisional employees(s) and ensure assigned duties are completed, work evaluated, and that divisional staff are properly trained and equipped for tasks
Conduct research for latest investigative tools, software, and licensing while conducting annual cost-profit comparisons
Review all local, state, and federal law changes each year, ensuring the company is compliant across the board
Marketing, Networking & Public Relations
Oversight of all divisional marketing campaigns and networking outreach projects
Represent Lauth Investigations International at various professional conferences, trade shows, and networking events
Engage in public speaking opportunities and media relations to enhance the company's profile and subject matter expertise
Maintain division database (CRM, chatbots/AI tools, and outreach applications) as it relates to service inquiries, cold-call marketing campaigns, and warm leads
Set, track, and review divisional marketing goals and results
Leader: A self-starter with unending tenacity, you lead with integrity and by example. You possess unending tenacity and are results-driven and passionate about problem-solving
Strategic & Change Agent: You're a big picture thinker, an ardent follower of innovative investigative trends, competitive intelligence, and cutting-edge investigative technologies, well-versed in the best practices
Adept Communicator & Listener: Your written and verbal skills are top-notch. You understand the value of listening as a critical tool in investigations and in managing client relationships
Connector: Naturally charismatic, you have mastered the art of creating genuine connections and lasting partnerships both internally and externally
Collaborator: Teacher, team player, confidant, partner. A dependable, trusted go-to for leadership and subordinates

Requirements

Bachelor's degree or higher from a U.S.-accredited college or university. MBA is a plus
Former law enforcement experience as a commander or more than five (5) years of experience is a plus
Previous leadership experience necessary, either within a small or large company in corporate division. Prior experience overseeing a corporate division or owning a business is a significant plus
Demonstrated experience in creating and managing budgets and a proven ability to analyze financial data, including gross margins, internal labor KPIs, and operating margins
Extensive investigative experience and a strong private investigations background with demonstrable working knowledge of related topics
Strong knowledge of all relevant guidelines and regulations
Must possess fine-tuned maturity and finesse in navigating sensitive situations
Self-motivated and adaptable; able to work under heightened emotional situations and unpleasant conditions
On-call 24 hour; Able to travel extensively in support of assignments, conferences, and networking as required
Valid driver's license and reliable transportation

Preferred Qualifications

Experience in marketing and business development is a plus

Willing to relocate to the Indianapolis area.

Benefits

Medical, Dental, Vision, FSA, HSA (60 day waiting period applies)
Life Insurance, Short Term/Long Term Disability (60 day waiting period applies)
Employee Assistance Program (EAP)
10 days Paid Time Off (PTO - 90 day waiting period applies)
12 hours Volunteer Time Off (VTO)
401 K

Return Assets Division- Lauth Investigations International, Inc.

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