Somerset Collection

Security Director

Job Description

Title/Location: Security Director, Somerset Collection, Troy, MI

Reports to: General Manager, Somerset Collection

THE FORBES COMPANY

The Forbes Company is a nationally recognized owner, developer and manager of iconic regional shopping centers, that are known throughout their respective markets for their retail innovation, fashion, leadership, distinctive architecture and luxury appointments. The Forbes Company creates exceptional retail destinations with no equal.

SOMERSET COLLECTION

This luxurious shopping center in Troy crowns Michigan’s Golden Corridor. Situated in the heart of Oakland County, one of the wealthiest regions in the U.S., Somerset Collection is the epicenter for luxury retail in the state of Michigan. Underneath Somerset Collection’s palatial ceilings and connected by its 700-foot stunning glass skywalk, more than 150 revered retailers await with 60 unduplicated in the market. Renowned names include anchor stores: Neiman Marcus, Saks Fifth Avenue, Nordstrom and Macy’s as well as Hermes, Louis Vuitton, Dior, Gucci, Prada, Balenciaga, Ferragamo, Burberry and Tiffany & Co. Somerset Collection is a multi-building large scale campus with millions of annual visitors/employees/vendors.

SECURITY DIRECTOR OVERVIEW

The Security Director is the leader of the security team, working in partnership with all other Center departments setting the overall tone for the department operations by creating a culture of a “yes” before “no” mindset each and every day. Establishes a positive working relationship with all merchants at a local, district, and, if appropriate, home office level. Develops and implements strategic plans that enhance the value and position the Center for unparalleled growth and success.

PRINCIPLE RESPONSIBLITIES

· Training and development, motivation and evaluation of the security team. Ensuring the security team is performing on brand and meeting or exceeding established goals and objectives.

· Serving as a brand ambassador for the Center by creating a culture of teamwork and outstanding guest services.

· Being nimble and flexible to adapt to the demands of an everchanging retail/operational environment.

· Identify existing and potential deficiencies and establish best practice measures to address the conditions and satisfactorily resolve them.

· Strong understanding of luxury retailers’ brand and image and the ability to support their growth and success.

· Develop mutually beneficial relationships with local leaders, governmental officials and community organizations & associations.

· Earn the trust of others through honesty, integrity, and authenticity.

· Set the tone for security employees’ interfacing with other departments in order to eliminate territorial attitudes and promote cross-departmental teamwork.

· Constantly analyze the status quo with an eye toward continuous improvement and change where appropriate.

· Budget creation and control, expense/invoice monitoring and coding, variance and forecast reporting. Negotiates, executes and manages service agreements. Manages third party performance to ensure they meet The Forbes Company standards.

· Monitoring and controlling projects, personnel, systems, manuals, training and preventative maintenance.

· Ensure compliance with all regulatory and statutory ordinances, laws, and industry standards.

· Deliver and exceed guest expectations in all facets of the valet operation.

· Manage and facilitate the risk management/litigation function to include investigations, insurance reporting and cooperation, depositions, settlements, and mediation.

· Any and all other duties and responsibilities as assigned.

SKILLS AND QUALIFICATIONS

· Bachelor degree desired or equivalent relevant demonstrable experience.

· Exceptional leadership skills focusing on creating and maintaining a positive and compassionate high performing culture.

· A critical forward-looking thinker with demonstrated problem solving skills.

· Excellent oral and written communication skills. Comfortable in speaking and interacting with internal and external groups. Confidence to have challenging conversations and navigate them appropriately.

· Can articulate and implement security protocols that enhance The Forbes Company brand.

· Experience managing large-scale security, law enforcement, or military operations that can be applied to the high-end luxury retail brand of The Forbes Company.

· Knowledge of human resource skills including labor law, hiring practices, employee handbook interpretations, staff evaluations, and training and development.

· Training or experience in emergency management, disaster recovery, threat assessments, evacuations, severe weather, fire suppression, business interruptions, and utility failure.

· Computer proficiency at a level required to generate reports, graphs, charts or other supporting documents in furtherance of completing required assignments.

· Ability to interact with a diverse guest clientele representing a variety of cultures and backgrounds.

· Education, experience, and training must meet or exceed the principle responsibilities.

BENEFITS

· We offer generous medical and dental insurance, along with voluntary insurance options. Our benefits package also offers employer contributed 401K retirement plan, paid time off and Company holidays.

EOE

Somerset Collection

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