The Director of Safety, Security & Risk Management serves as the strategic leader of the hotel’s safety and security function, providing executive-level oversight to ensure a secure and well-protected environment for guests, associates, and assets. This role is responsible for developing long-term safety and security strategies, ensuring compliance with all regulatory requirements.

The Director will oversee the Security department operations, emphasizing proactive risk management, emergency preparedness, and fostering a culture of safety and vigilance throughout the property.

Responsibilities

Coordinate the activities of all Security department personnel, ensuring compliance with all federal, state, and local laws and Terranea Resorts policies and safety standards.
Ensure delivery of quality security services to guests and hotel staff in a friendly and professional manner.
Direct and maintain continuous physical property rounds by Security personnel.
Resolve, document, and track all security related issues or problems.
Respond to all general liability insurance claims.
Co-Chair property Safety Committee and coordinate all monthly safety meetings.
Coordinate the timely preparation of all Security logs, shift reports, and other permanent records.
Review all reports regularly for completeness and accuracy.
Compile monthly reports and forward to corporate office.
Inform General Manager of all matters concerning safety and security.
Produce weekly schedules.
Work with hotel department managers to coordinate hotel safety program.
Maintain adherence to Bloodborne Pathogen Exposure Control program. Train personnel regarding policies and procedures. Have appropriate equipment located at hotel.
Set and maintain standards for all investigations.
Conduct detailed investigations into work-related injuries.
Responsible for the search, storage and return of all lost and found items.
Maintain and update master files of all MSDS information for all hotel departments. Ensure that all departments have correct information accessible to staff.
Conduct an annual inventory of all chemicals used by all departments in the hotel.
Instruct and supervise new Security personnel during their first few months of employment.
Conduct in-service training, including distribution of information pertaining to all matters of general interest and policy.
Whenever feasible, rotate job assignments to expand each Security Officer's experience and understanding of various safety functions.
Coordinate with HR to conduct First Aid, CPR, fire extinguisher, and safety orientation training for hotel employees.
Oversee TIPS and first-aid training of all Security officers.
Oversee scheduling of all Security personnel.
Develop cooperative working relationships between Security/Safety staff and other hotel employees and outside law enforcement personnel to promote timely and effective exchange of information.
Network with other local hotel Security Directors to discuss security related issues.
Develop and supervise key control program, including master key distribution list, control of key blank purchases, and key production.
Develop and maintain all alarm systems, including cashiers hold-up button, accountant's safe, and fire alarms.
Maintain CCTV security system, radio, and paging equipment.
Develop and manage secure, confidential record system that will allow immediate retrieval of incident reports, criminal trespass notices, photographs, and similar information.
Maintain comparison statistics:
- Room losses.
- Total number of incidents.
- Number of employee accidents and resultant cost in terms of money and lost work.
- Number of guest accidents.
Provide an up-to-date list of persons authorized to issue package passes (along with confidential copies of their signatures).
Review/maintain accurate daily payroll records/reports, maintaining conformity to established budgetary guidelines.
Develops and implements comprehensive risk management strategies to identify, assess, and mitigate potential threats to guests, associates, and property assets.
Oversees the evaluation of security vulnerabilities and incident trends, ensuring proactive measures and corrective actions are in place to reduce exposure to risk.
Leads risk assessment initiatives and collaborates with hotel leadership to integrate safety and security considerations into business operations, crisis planning, and decision-making.
Able to make decisions on imperfect information, agile in multi-tasking, bias toward action, decisive.
Ability in multitasking.
Ability to make decisions on imperfect information.
Lead and mentor the Security leadership team, including the Security Director and Security Manager.
Other duties as assigned.

Additional Duties & Responsibilities

Maintain the company image and vision statement.
Make optimal use of financial resources.
Participate in ongoing training and encourage the personal development of all associates
Continuous evaluation and improvement of the operations.
To be an integral part of the development of future company projects
To provide an exceptional guest experience

Qualifications

Hospitality experience in a complex resort strongly preferred.
Excellent oral and written communications skills required.

Experience, Education, & Licensure

College Degree (Preferred)
A minimum of 10 years of progressive security experience, with at least 5 years in a senior leadership capacity within a hotel or hospitality environment.

Compensation

Base Pay Start Rate: $115,000 - $155,000/Yr.

We offer a competitive benefit package for full-time, regular team members that includes: group medical, dental, vision, life, and disability benefits, as well as participation in a pre-tax flexible benefit plan for healthcare and dependent care reimbursement and an employee assistance program. We also offer paid time off/sick time and are proud to offer participation in a 401(k) plan with a company match!

Terranea Resort

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Director of Safety, Security & Risk Management