Assistant Security Manager Job Summary

United Security Services , Inc., seeks to employ an Assistant Security Manager for the Chicago area. With nearly 100 years of experience, we’ve built a reputation as one of the most trusted and established security providers in the country. The Assistant Director of Security is responsible for assisting the Director of Security in the daily operations of hotel security. This role also involves coordinating with local law enforcement and other emergency responders as necessary.

Assistant Security Manager Job Responsibilities

Security Operations Oversight :
Assist in the development and enforcement of hotel security policies and procedures.
Monitor security personnel to ensure they are effectively carrying out their duties.
Ensure that all areas of the hotel are adequately monitored for security risks, including guest rooms, public areas, and staff-only zones.
Emergency Response Management :
Respond promptly to any security incidents, emergencies, or alarms (fire, medical, or security threats).
Lead and supervise the execution of emergency drills, ensuring readiness for various types of crises.
Coordinate with local authorities (police, fire department, etc.) during emergency situations or investigations.
Surveillance System Monitoring :
Oversee the operation and maintenance of security cameras, alarms, and other surveillance tools to ensure the hotel is properly protected.
Review footage in the case of incidents to support investigations.
Team Supervision and Training :
Assist in the recruitment, training, and performance evaluation of security staff.
Schedule shifts and manage team performance to ensure coverage at all times.
Ensure security officers are properly trained on safety protocols, emergency response, guest service, and company policies.
Guest and Staff Safety :
Work closely with the hotel management team to promote a safe and welcoming environment for both guests and staff.
Handle guest concerns or complaints related to security in a professional and efficient manner.
Investigate and resolve any security breaches or safety concerns, ensuring proper documentation.
Reporting and Documentation :
Prepare and maintain accurate reports regarding incidents, investigations, and daily activities.
Maintain records of security equipment and ensure proper functioning.
Complete incident reports and log entries, ensuring compliance with hotel policies and legal standards.
Complete all necessary payroll for on-site employees.
Schedule all employees according to hotel standards.

Experience

Job Requirements:

Minimum 3-5 years of experience in security management, preferably in a hotel or large facility setting.
Previous experience in a supervisory role (leading security personnel or teams).

Education/Certifications

First Aid/CPR Certification (required).
Security Officer Certification (PERCrequired)
Bachelor's Degree in Criminal Justice , Security Management, or related field (preferred).
Crisis Management or Emergency Response Training (preferred).

Skills And Qualifications

Strong Leadership Skills : Ability to motivate, supervise, and manage security staff effectively.
Excellent Communication Skills : Ability to interact professionally with guests, staff, and law enforcement.
Attention to Detail : Strong ability to detect security risks and respond to situations promptly.
Knowledge of Security Systems : Familiarity with security equipment, surveillance technology, and alarm systems.
Crisis Management : Ability to stay calm and make sound decisions during emergencies or high-stress situations.
Knowledge of Local Laws : Understanding of security laws, regulations, and safety protocols.
Ability to work flexible hours, including nights, weekends, and holidays.
Strong organizational and time management skills.
High level of integrity and professionalism in dealing with sensitive situations.

Physical Requirements

Ability to stand, walk, and patrol the property for extended periods of time.
Ability to respond to emergencies quickly and effectively.
Must be able to lift and carry items up to a certain weight (e.g., security equipment).

Working Conditions

Work is conducted both in the office (administrative tasks) and in the field (on-site security operations).
Exposure to various environments, including the hotel lobby, parking areas, back-of-house locations, and potentially stressful situations.
Required to be on-call for emergencies at all times.

United Security Services, Inc. is a fast growing nationwide company with many opportunities for growth and advancement. We are security professionals with hospitality-focused training. Once on-board, security personnel deliver essential customer service, exercise knowledge in problem solving and use their exceptional service skills. We are proud of our employees and only hire people who care about our clients and about the businesses and facilities in which they serve. From security officers to security management, United Security Services employees thrive on providing exceptional service.

United Services Company is committed to fostering, cultivating, and preserving a culture of diversity and inclusion. We provide equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. Our commitment extends beyond preventing discrimination and harassment; it’s about creating an environment where diverse backgrounds and perspectives are valued. We believe in the power of our people, the ideas they bring, and what we can accomplish together.

Consistent with the Americans with Disabilities Act (ADA), all state & federal requirements, it is the policy of United Service Companies to provide reasonable accommodation when requested by a qualified applicant or employee with a disability, unless such accommodation would cause an undue hardship. United Service Companies also provides reasonable accommodations as required under the Pregnant Workers Fairness Act (PWFA) for limitations related to pregnancy, childbirth, or related medical conditions. The policy regarding requests for reasonable accommodation applies to all aspects of employment, including the application process. If reasonable accommodation is needed, please contact the Recruitment Team 813-425-1985.

The Facilities Group

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