TMC Offers:

Competitive Salary
Comprehensive Benefit Package
401(k) Plan
Employee Ownership - ESOP!

TMC Transportation has an immediate full-time opening for a Load Planner working out of our office in Des Moines, IA.

Monday-Friday 7am-430pm

PRIMARY FUNCTION:

The primary function of a Customer Service Rep is to manage ongoing relationships with customers within a designated area by accepting freight, resolving issues, and maintaining customer requirements.

DUTIES AND RESPONSIBILITIES:

· Develop and maintain relationships with customers

· Obtain and upkeep driver and company productivity goals are being met

· Review a list on incoming trucks while speaking directly with customers to take load information and book freight on all available trucks

· Ability to maintain assigned territory of customers

· Maintain and log pre-booked freight that cannot be immediately assigned

· Contact new and existing customers to solicit additional freight, as necessary to load trucks within the designated area

· Research and resolve customer inquiries and problem

· Effectively communicate with customers, sales, fleet managers, and other internal personnel

· Participate in total quality management and process improvement teams

· Utilize web-based technology to gather and track operation data

· Enter customer data and shipping instructions into a computer database

MINIMUM QUALIFICATIONS/EXPERIENCE:

· Four-year degree, preferably in Transportation and Logistics and/or relevant experience

· Fluent in keyboard proficiency and 10-key

· Ability to plan, organize, be attentive to detail and possess a strong problem-solving skill

· Strong customer solicitation skills

· Excellent interpersonal skills

· Ability to function in a fast-paced work environment and tolerate stress

· Ability to write routine reports and correspondence

PHYSICAL REQUIREMENTS AND WORK ENVIRONMENT:

· Must be able to sit and use a telephone and computer simultaneously for extended periods of time

· Must be able to speak and hear clearly in a high volume telephone environment

Job Type: Full-time

Pay: $55,000.00 per year

Benefits:

401(k)
401(k) matching
Dental insurance
Health insurance
Paid time off
Vision insurance

Work Location: In person

TMC Transportation

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