Who Are We?

Taking care of our customers, our communities and each other. That’s the Travelers Promise. By honoring this commitment, we have maintained our reputation as one of the best property casualty insurers in the industry for over 170 years. Join us to discover a culture that is rooted in innovation and thrives on collaboration. Imagine loving what you do and where you do it.

Compensation Overview

The annual base salary range provided for this position is a nationwide market range and represents a broad range of salaries for this role across the country. The actual salary for this position will be determined by a number of factors, including the scope, complexity and location of the role; the skills, education, training, credentials and experience of the candidate; and other conditions of employment. As part of our comprehensive compensation and benefits program, employees are also eligible for performance-based cash incentive awards.

Salary Range

$85,600.00 - $141,200.00

Target Openings

1

What Is the Opportunity?

Under general supervision, this position supports the organization's threat management efforts by assessing risk, conducting investigations, and informing mitigation actions to protect employees, operations, and facilities. It applies specialized expertise to manage complex cases, partner with internal stakeholders, and contribute to effective and consistent threat response practices.

What Will You Do?

Provide consultative support to Human Resources and business partners in high-risk situations (e.g., threats of harm, employee relations matters, protective orders), offering structured, risk-based guidance.
Identify and direct the implementation of process improvements that significantly improve quality across the team, department and business unit for their assigned area(s) of responsibility.
Contribute to the development and refinement of security policies and practices; provide input and recommendations based on case insights and emerging trends.
Deliver training on threat recognition, reporting, and de-escalation techniques, tailor content for different audiences and delivery channels.
Coordinate with law enforcement, legal counsel, Human Resources, and other stakeholders during investigations and response activities; escalate complex or enterprise-impacting situations to the AVP.
Assess threats and vulnerabilities by analyzing behavioral indicators, patterns in data, and known risk factors; develop risk-informed recommendations to strengthen security measures.
Document investigations thoroughly and accurately in the case management system, ensuring consistency, quality, and audit readiness.
Serve as a subject matter expert in threat assessment and investigations, handling complex cases and recommending mitigation actions within established frameworks.
This role requires periodic travel and participation in a rotating on-call schedule, with 24/7 availability from Monday at 4:00 PM to the following Monday at 8:00 AM, in response to organizational needs.
Perform other duties as required.
Perform other duties as assigned.

What Will Our Ideal Candidate Have?

Bachelor's degree in Behavioral Science, Criminal Justice, or a related field.
Advanced research, investigation, interviewing and analytical skills.
Ability to organize, analyze, and report facts.
Intermediate writing skills; demonstrated ability to clearly and concisely document investigation findings.
Demonstrated strong relationship management skills with internal clients (e.g. senior management, peers and colleagues); proven ability to develop creative and collaborative approaches.
Demonstrates strong interpersonal skills with a collaborative style.
Proficiency with Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)

What is a Must Have?

Three years of experience in assessing and managing situations that involve individuals who exhibit threatening, intimidating, disruptive behaviors, persons with complex personality traits or tendencies.
Valid driver’s license.

What Is in It for You?

Health Insurance: Employees and their eligible family members – including spouses, domestic partners, and children – are eligible for coverage from the first day of employment.
Retirement: Travelers matches your 401(k) contributions dollar-for-dollar up to your first 5% of eligible pay, subject to an annual maximum. If you have student loan debt, you can enroll in the Paying it Forward Savings Program. When you make a payment toward your student loan, Travelers will make an annual contribution into your 401(k) account. You are also eligible for a Pension Plan that is 100% funded by Travelers.
Paid Time Off: Start your career at Travelers with a minimum of 20 days Paid Time Off annually, plus nine paid company Holidays.
Wellness Program: The Travelers wellness program is comprised of tools, discounts and resources that empower you to achieve your wellness goals and caregiving needs. In addition, our mental health program provides access to free professional counseling services, health coaching and other resources to support your daily life needs.
Volunteer Encouragement: We have a deep commitment to the communities we serve and encourage our employees to get involved. Travelers has a Matching Gift and Volunteer Rewards program that enables you to give back to the charity of your choice.

Employment Practices

Travelers is an equal opportunity employer. We value the unique abilities and talents each individual brings to our organization and recognize that we benefit in numerous ways from our differences.

In accordance with local law, candidates seeking employment in Colorado are not required to disclose dates of attendance at or graduation from educational institutions.

If you are a candidate and have specific questions regarding the physical requirements of this role, please send us an email so we may assist you.

Travelers reserves the right to fill this position at a level above or below the level included in this posting.

To learn more about our comprehensive benefit programs please visit http://careers.travelers.com/life-at-travelers/benefits/.

Travelers

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