A leading national provider of security and facility services is seeking a Regional Director of Operations to oversee operational performance, profitability, and growth across an assigned geographic region.

This executive-level role provides both strategic and operational leadership, ensuring service excellence, strong client relationships, and alignment with organizational objectives. This position partners closely with executive leadership, business development, and cross-functional teams to drive revenue growth, operational efficiency, and continuous improvement.

Key Areas of Responsibility

Regional Operational Leadership
Financial Performance & P&L Oversight
Client Relationship Management
Business Development Support
Talent Development & Team Leadership
Strategic Execution

Key Responsibilities

Regional Operations Leadership

Provide leadership and oversight to regional Directors, Branch Managers, and operational teams
Ensure consistent execution of policies, procedures, and service standards
Monitor service delivery metrics to maintain high client satisfaction and retention
Address operational challenges and implement corrective action plans

Financial Management

Maintain full regional P&L responsibility, including revenue growth, cost control, and margin performance
Review financial and operational reports to ensure fiscal accountability
Support budgeting and forecasting processes across the region
Identify opportunities to improve operational efficiency and profitability

Business Development Support

Partner with Business Development to support regional growth initiatives
Contribute to pricing strategy and proposal development
Participate in client presentations and high-level prospect meetings
Identify opportunities for organic growth within existing accounts

Client & Market Leadership

Build and maintain executive-level relationships with key clients
Represent the organization in industry associations and regional networks
Strengthen brand presence and market positioning within the region

Talent Leadership & Development

Recruit, develop, and retain high-performing leaders
Provide coaching, mentorship, and performance management
Foster a culture of accountability, collaboration, and continuous improvement

Strategic Execution

Execute regional strategies aligned with corporate objectives
Contribute to long-term planning and organizational initiatives
Collaborate cross-functionally to drive consistency and share best practices

M&A Support

Support due diligence efforts for regional acquisitions
Assist with post-acquisition integration as needed

Qualifications

Required Skills & Abilities

Strong operational and financial acumen with demonstrated P&L ownership
Proven leadership experience managing multiple teams or locations
Excellent communication and interpersonal skills
Strong analytical and problem-solving capabilities
Ability to manage competing priorities in a fast-paced environment
Strong client relationship and customer service orientation
Proficiency in Microsoft Office or related tools

Education & Experience

Bachelor’s degree in Business, Management, or a related field required
MBA or advanced degree preferred
8–12+ years of progressive operational leadership experience
Multi-location management experience required
Direct P&L responsibility required
Experience in security services or a related industry preferred

Work Environment & Travel

Combination of office-based and field-based work
Regular regional travel (approximately 30–50%)
Ability to visit client sites in a variety of environments
Extended periods of computer-based work as needed

Waterstone Human Capital

Latest Jobs

Director of Operations (California)

Director of Operations (Arizona)