Position Title: Managed Services Enterprise Technician

Role Overview:
As a Managed Services Enterprise Technician, you'll be instrumental in implementing, optimizing, and troubleshooting cutting-edge enterprise solutions for our clients. Operating in a dynamic environment, you'll ensure seamless service delivery through agile methodologies and meticulous attention to detail. From in-house customer system setup to on-site support, your expertise will drive client satisfaction and operational excellence. The Technician will provide these services in a per-hour billing or flat rate monthly setting and will track all time, in either case, for proper billing and cost accounting. Your responsibilities will encompass managing and supporting a variety of common devices and items, including (but not limited to):

Workstations
Peripherals (i.e. – printers, scanners, etc)
Windows servers
Microsoft 365
Citynet’s security software stack
Customer data backups
Wire/Cable Management
Cybersecurity Best Practices and Implementations

Additionally, you'll collaborate with leading vendors such as Microsoft, Barracuda, VMware, and others to leverage their technologies and deliver state-of-the-art solutions for our clients.

Key Responsibilities:

Evaluate client systems for optimization and upgrades.
Perform in-house, on-site and remote computer and network services.
Service PCs and servers.
Install and test various network devices.
Install and support software and peripherals.
Install and maintain Citynet’s RMM services.
Respond to customer device alerts.
Document customer systems.
Work with internal teams on customer services audits.
Collaborate with engineers to stage and deploy equipment, ensuring seamless integration.
Execute and validate backup procedures to maintain data integrity.
Document system configurations and setups with clarity and precision.
Other duties as assigned.

Qualifications:

Associates degree or higher preferred.
CompTIA/Microsoft certifications a plus
Minimum of 2 years of experience as an IT/Managed Services technician or equivalent work experience.

Work Environment:
Experience a dynamic blend of office and field work, adapting to the evolving needs of our clients.

Additional Requirements:

Embrace regional travel opportunities to support our diverse client base.
Be flexible to accommodate occasional after-hours or overtime shifts.
Participate in an on-call rotation to provide timely support and resolution for critical issues outside of regular business hours.

Desired Attributes:

Exceptional communication skills, capable of articulating technical concepts clearly and effectively to both technical and non-technical stakeholders.
Profound understanding of modern IP infrastructure elements, including network security, cloud-based computing, and enterprise design principles.

Benefits:

401(k)
401(k) matching
Dental insurance
Disability insurance
Health insurance
Health savings account
Life insurance
Long term disability
Paid time off
Vision insurance

Note: This job description reflects our commitment to staying at the forefront of technological innovation and may evolve to meet the dynamic demands of the industry.

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Managed Services Enterprise Technician

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