Description

Investigations Security Specialist

The Investigations Security Specialist will work with the Investigations and Physical Security (PS) teams to prevent and respond to security matters that seek to harm Citizens colleagues, customers, assets, and reputation. This includes supporting the ongoing success of the Investigations function by providing an independent and objective investigations service throughout the organization. 

We are seeking someone who resides in the San Francisco, CA or surrounding area.

In this role, you will participate in a variety of investigations and support the investigations team across the bank. A comprehensive understanding of facility security systems is also essential. This includes intrusion, access control, and video monitoring platforms. Job duties will include performing risk assessments to determine security threats and ensure adequate security measures are deployed.

Primary responsibilities will also include: 

Respond to incidents such as robberies, customer threats, irate customers, workplace violence, burglaries, vandalism, and any other physical security matters.
Executive protection and event security with an emphasis on providing services at the executive level. Conduct security advance work and intelligence gathering prior to scheduled events.
Ensuring security related incidents and risk issues are properly escalated to a higher level of management for awareness and response when necessary.
Drafting quality investigations reporting as appropriate - summarizing the investigation, details, interviews, key findings, and recommendations to be made.
Conducting investigations in all areas of the bank in a timely, professional, and accurate manner.
Prioritizing workload in order that investigations are undertaken in a timely and cost-effective manner while administering appropriate application of banking law. 
Conducting expedient tracing, freezing and recovery of funds.
Building and maintaining strong and effective relationships across multiple business areas, and externally with industry peers and law enforcement.
Promotion of effective prevention and incident management practices throughout the footprint.
Providing metrics, executive reports, and briefings where appropriate.
Ensuring PS and Corporate Security risks are properly identified, evaluated, recorded, and mitigating action plans are implemented.
Supporting the delivery of security projects and programs, acting with autonomy and within the agreed budget structure.
Driving PS initiatives and strategies, promoting and maintaining an open culture, and sharing of information at all levels.
Supporting the development, implementation and on-going maintenance of PS policy, standards, and guidelines.

Required Skills/Experience

5 or more years of relative experience in investigations and law enforcement function preferred.
Experience working in physical security services or similar function, particularly on alarm and camera systems, incident response, and threat assessments preferred.
Demonstrated knowledge of executive protection principles and operations.
An awareness of legal, statutory, and regulatory environments, especially as they relate to investigations within banking institutions.
Experience interviewing internal and external parties.
Working knowledge of investigative or research capabilities, search engines, open source intelligence, and criminal history checks.
Experience working on standards and policies desired.
Experience and understanding of working in a financial services environment preferred.
Experience in completing comprehensive security reviews / risk analysis reports.
Proficiency with MS Office 365 – Excel, Word, PowerPoint.
Demonstrate advanced written and verbal communication skills with experience interacting with all levels of an organization.
Proven ability to work independently as well as cooperatively in a team.
Ability to handle confidential information appropriately.
Travel required throughout the footprint.

Education, Certifications and/or Other Professional Credentials: 

Associates Degree in Criminal Justice or related field preferred.
Security Management or relevant experience preferred.

Hours & Work Schedule 

Hours per Week: 40

Work Schedule:  Monday through Friday 8:30AM - 5:00PM

Pay Transparency

The salary range for this position is $170,000–$230,000 per year, plus an opportunity to earn additional incentive earnings (if applicable). Actual pay is based on various factors including, but not limited to, the budget, work location, and relevant skills and experience. We offer competitive pay, comprehensive medical, dental and vision coverage, retirement benefits, maternity/paternity leave, flexible work arrangements, education reimbursement, wellness programs and more. Note, Citizens’ paid time off policy exceeds the mandatory, paid sick or paid time-away policy of every local and state jurisdiction in the United States. For an overview of our benefits, visit <a class="fui-Link ___b4qm3y0 f2hkw1w f3rmtva f1ewtqcl fyind8e f1k6fduh f1w7gpdv f1mo0ibp fjoy568 ff5ikls f1s184ao f1mk8lai fnbmjn9 f1o700av f13mvf36 f1cmlufx f9n3di6 f1ids18y f1tx3yz7 f1deo86v f1eh06m1 f1iescvh fhgqx19 f1olyrje f1p93eir f1nev41a f132whgj f1v74mp6" target="_blank" rel="noopener noreferrer" href="https://jobs.citizensbank.com/benefits" data-tabster="{"restorer":{"type":1}}" tabindex="0">Citizens Benefits.

Some job boards have started using jobseeker-reported data to estimate salary ranges for roles. If you apply and qualify for this role, a recruiter will discuss accurate pay guidance.

Equal Employment Opportunity

Citizens, its parent, subsidiaries, and related companies (Citizens) provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to age, ancestry, color, citizenship, physical or mental disability, perceived disability or history or record of a disability, ethnicity, gender, gender identity or expression, genetic information, genetic characteristic, marital or domestic partner status, victim of domestic violence, family status/parenthood, medical condition, military or veteran status, national origin, pregnancy/childbirth/lactation, colleague’s or a dependent’s reproductive health decision making, race, religion, sex, sexual orientation, or any other category protected by federal, state and/or local laws. At Citizens, we are committed to fostering an inclusive culture that enables all colleagues to bring their best selves to work every day and everyone is expected to be treated with respect and professionalism. Employment decisions are based solely on merit, qualifications, performance and capability.

Why Work for Us

At Citizens, you'll find a customer-centric culture built around helping our customers and giving back to our local communities. When you join our team, you are part of a supportive and collaborative workforce, with access to training and tools to accelerate your potential and maximize your career growth

Posting End Date: 08/28/2026

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