Small businesses represent 99.9% of all companies, yet they're still forced to choose between clunky, outdated enterprise phone systems or their personal phones. This multi-billion dollar market has been overlooked for decades, left to cobble together solutions that slow them down instead of helping them grow.

Quo is changing that. We bring calls, texts, and customer information together into one easy-to-use, AI-powered platform. We’re not just building a phone system. We’re setting a new standard for how businesses connect with their customers.

Driven by our values, we move fast, build with determination, and obsess over delivering value to the businesses that have been underserved for far too long.

Today, Quo is trusted by more than 90,000 companies and rated #1 in customer satisfaction on G2. We’re backed by Y Combinator, Tiger Global, Craft Ventures, Slow Ventures, and other top-tier investors. It’s safe to say we’re onto something big.

About The Role

We're looking for a Director of Fraud & Compliance Operations to own the strategic vision and operational execution for the full lifecycle of fraud prevention and regulatory compliance at Quo.

This is not a siloed Compliance function. It sits at the intersection of Product, Engineering, Legal, Support, and carrier relationships and the person in this role will be expected to operate across all of them. You'll lead a team of Compliance specialists, manage our most critical external partnerships, and be the final decision-maker on the highest-stakes cases that come through our platform.

You'll report directly to leadership and be a key voice in how Quo manages risk as we continue to grow. If you are passionate about building a fraud operations team at a high growth company, we want to hear from you!

Some Of The Things You’ll Do

Fraud Detection & Rule Management
- Own the fraud strategy across our tooling, review queues and data pipelines
- Work closely with the data team to build, test, and tune detection rules — balancing catch rate against false positive impact
- Monitor queue performance daily and drive continuous improvement across automation and manual review workflows
- Be the final call on complex, high-stakes cases — including compromised accounts, carrier-level violations, and high-value customer escalations
- Apply a consistent, policy-anchored framework while maintaining the judgment to know when to extend grace and when to be firm

Regulatory Compliance
- Maintain Quo's compliance posture across TCPA, A2P 10DLC, SHAFT content policy, STIR/SHAKEN, CCPA/CPRA, and evolving state-level telecom regulations
- Stay current on carrier policy changes, regulatory updates, and industry developments — and translate them into operational action before they become issues
- Own policy development, documentation, and enforcement across the platform
- Conduct root cause analysis on escalated incidents and maintain Quo's standing as a trusted, proactive compliance partner

Team Leadership
- Lead and develop a team of fraud investigators and compliance specialists
- Set team priorities, run weekly syncs, conduct 1:1s, and own performance development
- Make capacity planning decisions and advocate for headcount as volume requires it

Cross-Functional Alignment
- Partner with Legal on regulatory inquiries, subpoena responses, and policy interpretation
- Work with Product and Engineering on compliance-relevant features
- Collaborate with Support and CS on customer-facing compliance communications and high-value account handling

Required

About you

8+ years in fraud operations, financial crimes compliance, trust & safety, or telecom compliance — with at least 3 years in a leadership role managing a team
Hands-on experience with fraud tooling (ideally Sift or comparable platforms) and data-driven rule management
Deep familiarity with at least one of the following regulatory frameworks: TCPA, A2P 10DLC/carrier compliance, SHAFT content policy, AML/KYC, or financial crimes compliance
Demonstrated ability to make high-quality decisions under uncertainty on complex, ambiguous cases
Strong written communication — you'll be corresponding with ecosystem partners, responding to regulatory inquiries, and setting the tone for customer communications
Experience managing BPO or distributed operations teams

Strongly Preferred

Direct experience in a telecom, CPaaS, or VoIP compliance context — or significant experience as a carrier or telephony ecosystem partner
Familiarity with SQL or data tools (Snowflake, dbt) for monitoring and investigation
Experience with content classification, AI-assisted fraud detection, or LLM-based tooling in a compliance workflow
Background working in a high-growth startup or scale-up environment where the program was still being built

Compensation

The annual base salary range for this position is as follow, plus equity and benefits:

SF Bay Area, Los Angeles, Seattle, Portland, Boston, New York, and Washington, DC Metro: $198,000- $233,000 USD
All other US Locations: $178,000 - $210,000 USD
Canada: $175,000 - $206,000 CAD

The ranges displayed reflect the target for new hire salaries, and within each range, individual pay is determined by your skills and experience, as well as relevant education. Your recruiter can share more and answer questions about the specific salary range during the hiring process.

Salary is just one component of Quo’s total compensation package. Your total rewards package will include equity, extensive medical coverage, a monthly lifestyle stipend, and a flexible PTO policy.

Who We Are

As a fully remote company, we thrive as a team. We are curious, ambitious, and dedicated to our work. We value trust above all else, and have a strong bias for action. If you're looking for a place to do your life's work, please get in touch. We'd love to hear from you.

And remember, there's no such thing as a 'perfect' candidate. We're looking for optimists with grit and determination, who are excited to face the challenges of a growing startup. Quo is the type of company where you can grow, and we encourage you to apply for this role even if you don't think you meet all the requirements.

We are committed to creating an inclusive and diverse work environment. It is important that you are able to bring your authentic self to work every day. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. #PostLI

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Director of Fraud & Compliance Operations

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