Role Overview

The Center Manager is the operational and cultural leader of the service center, responsible for delivering exceptional customer experiences while driving sales, profitability, and team performance. This role owns the full business—balancing hands-on leadership in the bay with strategic oversight of revenue, cost control, safety, and talent development.

You operate with an owner’s mindset, ensuring the center runs efficiently, safely, and profitably while building a high-performing, service-driven team. From vehicle health checks and fleet relationships to staffing, compliance, and P&L management, you are accountable for every aspect of the operation.

Key Responsibilities

Customer Experience & Sales Performance

Deliver a best-in-class customer experience grounded in trust, transparency, and efficiency
Build lasting relationships with customers and local fleet accounts to drive repeat business
Lead the execution of a consistent, high-quality sales process including vehicle health checks and service recommendations
Drive revenue growth by meeting or exceeding sales targets across services, memberships (if applicable), and fleet partnerships
Resolve customer concerns with urgency and professionalism, ensuring follow-through and documentation

Operational Excellence & Financial Performance

Own and manage the center’s Profit & Loss (P&L), including revenue, labor, and operating expenses
Control costs across labor, parts, inventory, and overall shop expenses
Oversee daily operations including service bay efficiency, workflow, scheduling, and store readiness
Maintain accurate inventory levels and ensure proper ordering, usage, and tracking of parts and supplies
Execute scheduling, reporting, and administrative tasks with precision using company systems

Team Leadership & Culture

Lead from the front—actively working alongside your team in daily operations
Build, coach, and develop a high-performing team of service technicians and leaders
Create a culture rooted in accountability, teamwork, safety, and customer obsession
Own the full employee lifecycle: hiring, onboarding, training, performance management, and, when necessary, discipline and termination
Ensure all team members are trained, certified, and technically proficient
Establish clear expectations, performance standards, and development plans

Safety, Compliance & Facility Management

Champion a safety-first environment—ensuring strict adherence to OSHA and company safety standards
Conduct regular safety training, inspections, and enforce compliance across all operations
Ensure all equipment and service areas are properly maintained, functional, and safe
Monitor and protect company assets, customer vehicles, and facility security
Maintain compliance with all local, state, and federal regulations

Community & Business Growth

Build strong relationships within the local community to drive awareness and business growth
Partner with leadership on marketing initiatives and local promotions
Identify opportunities to grow the business through innovation, partnerships, and operational improvements

Qualifications

High school diploma or equivalent required;
3+ years of people leadership experience; automotive or service retail management preferred
Strong understanding of P&L management, cost control, and revenue growth strategies
Proven track record of achieving or exceeding sales and operational KPIs
Experience in a high-volume, customer-facing environment (automotive, retail, restaurant, or similar)
Comfortable using POS systems, scheduling tools, and standard business software
Strong business acumen, problem-solving ability, and decision-making skills

Profile

Owner mentality—you think beyond the task and focus on outcomes
Hands-on leadership style with a willingness to step into any role
High energy, results-driven, and solutions-oriented
Ability to adapt quickly in a fast-paced, ever-changing environment
Strong communication skills with the ability to motivate and influence others
Commitment to integrity, safety, and doing right by the customer and team

Work Environment & Physical Requirements

Ability to stand, walk, bend, and move throughout the service center for extended periods
Comfortable working in a fast-paced, physically active environment
Ability to lift up to 20 pounds
Availability to work weekends and evenings hours based on business needs, expecting to spend around 50 hours per week on site

Qualifications

High school diploma or equivalent required;
3+ years of people leadership experience; automotive or service retail management preferred
Strong understanding of P&L management, cost control, and revenue growth strategies
Proven track record of achieving or exceeding sales and operational KPIs
Experience in a high-volume, customer-facing environment (automotive, retail, restaurant, or similar)
Comfortable using POS systems, scheduling tools, and standard business software
Strong business acumen, problem-solving ability, and decision-making skills

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