The Security Agent is responsible for ensuring the safety and security of all guests, team members, and resort property. This role requires a strong presence throughout the resort, proactive monitoring of activities, and quick, professional response to any incidents or emergencies. The Security Agent acts as a representative of the resort’s commitment to guest safety, service excellence, and a welcoming environment.

Key Responsibilities

Patrol resort grounds, guest areas, and employee facilities to maintain a safe and secure environment.
Monitor surveillance cameras, alarms, and access points.
Respond promptly to emergencies, medical situations, and guest or employee safety concerns.
Investigate disturbances, thefts, accidents, or suspicious activities, documenting findings in detailed reports.
Enforce resort policies and procedures while maintaining a professional and guest-friendly approach.
Assist guests and staff with directions, lost items, or general inquiries.
Collaborate with local law enforcement or emergency services as required.
Maintain key and lock security protocols.
Support fire and life safety programs, including drills and equipment inspections.
Provide visible presence during events, peak hours, or high-profile guest visits.

Qualifications

Previous security, law enforcement, or military experience preferred (hospitality environment a plus).
Strong communication and interpersonal skills with a guest-service mindset.
Ability to remain calm and professional under pressure.
Knowledge of safety procedures, emergency response, and basic first aid/CPR (certification preferred).
Physically able to stand, walk, and patrol for extended periods and respond quickly to emergencies.
High school diploma or equivalent required; security training certification preferred.
Must be available to work flexible shifts, including nights, weekends, and holidays.

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